Customer Service

Michael Page (UK); Dartford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A recruitment agency in Dartford is seeking a Customer Service representative to provide excellent support to clients. The role involves managing customer inquiries, resolving complaints, and maintaining accurate records. Ideal candidates will have customer service experience, strong communication skills, and a proactive approach. This position offers a temporary-to-permanent opportunity in a collaborative environment.

Benefits

Potential to go permanent

Supportive work environment

Opportunities to develop skills

Qualifications

• Proven experience in a customer service role.
• Strong communication and interpersonal skills.
• Proficiency in handling multiple tasks efficiently.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions.

Skills

Customer service experience

Strong communication skills

Attention to detail

Problem-solving abilities

Proactive attitude

Job description

• Immediate Start Available
• Potential To go Permanent

About Our Client

The hiring company operates within Dartford and is looking for ongoing support. They are committed to delivering quality service and ensuring client satisfaction through efficient and effective solutions.

Job Description

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Communicate effectively with team members and other departments.
• Provide detailed and accurate information about products and services.
• Follow up to ensure customer satisfaction and resolution of issues.
• Assist in identifying and escalating priority issues to management as needed.
• Adhere to company policies and procedures while delivering exceptional service.

The Successful Applicant

A successful Customer Service representative should have:

• Proven experience in a customer service role
• Strong communication and interpersonal skills.
• Proficiency in handling multiple tasks efficiently.
• Attention to detail and problem-solving abilities.
• A proactive attitude towards resolving customer concerns.
• Ability to use relevant software and tools effectively.

What's on Offer

• Temporary-to-permanent opportunity for the right candidate.
• Supportive and collaborative work environment.
• Opportunities to develop skills within the Business Services industry.