Customer Service

Michael Page (UK); City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A fast growing beauty brand is seeking a Customer Service Coordinator in London to manage the order to invoice process for the UK market. This permanent position offers a salary between £25,000 - £30,000 and presents growth opportunities in the retail industry. Candidates should have previous retail experience, strong communication skills, and be proficient in customer service software. A supportive work environment and benefits package are included.

Benefits

Competitive salary

Comprehensive training

Employee benefits package

Qualifications

• Previous experience in a customer-focused role, ideally in retail.
• Ability to manage multiple tasks effectively.
• Knowledge of retail operations and customer care best practices.

Responsibilities

• Manage the order to invoice process for UK customers.
• Coordinate with logistics providers to ensure on-time delivery.
• Handle stock issues and improve logistics processes.

Skills

Strong communication

Problem-solving

Attention to detail

Customer-focused

Proficient in customer service software

Tools

Microsoft Dynamics

Job description

Brilliant opportunity to work for fast growing beauty brand. Customer service role working for a fast growing and ethical beauty brand.

About Our Client

This retail company is a well-established, medium-sized organisation operating in London. Known for its commitment to delivering high-quality products and excellent service, it provides a stable and professional environment for its employees.

Job Description

The main purpose of this role is to manage the order to invoice process for the UK domestic market, and to provide support and cover to other markets according to requirements. The Customer Service coordinator will receive orders into the system, will work with logistics providers to ensure on-time delivery, will be responsible for accurate invoicing and resolving customer claims.

Key responsibilities include:

• Managing the order to invoice process ensuring on-time delivery to all customers in the UK region including department stores, high street chains and pharmacies, pure players
• Processing orders from UK customers and coordinating with our Logistics partners to ensure customer requirements are met.
• Liaising with 3PLs, Sales team and customers regarding order queries
• Dealing with stock issues effectively
• Actively seeking improvement on logistics processes to reduce cost
• Identifying and resolving shipping issues and creating best practice
• Responsible for setting up and creating new lines with customers
• Ad hoc activities to support Supply Chain and the wider team
• Microsoft Dynamics experience useful

The Successful Applicant

A successful Customer Service professional should have:

• Previous experience in a customer-focused role, ideally in the retail industry.
• Strong communication and problem-solving skills.
• Attention to detail and the ability to manage multiple tasks effectively.
• Proficiency in using customer service software and standard office tools.
• A proactive and positive approach to customer interactions.
• Knowledge of retail operations and customer care best practices.

What's on Offer

• A competitive salary of £25,000 - £30,000
• Permanent position with growth opportunities in the retail industry.
• Comprehensive training and professional development support.
• An inclusive and supportive work environment in London.
• Employee benefits package to enhance your work-life balance.