Customer Service

Pertemps Banbury; Banbury; On-site; GBP 22,000 - 27,000; Full time

Job summary

A food manufacturing company in Banbury is seeking a Customer Service Advisor. This full-time, on-site role offers long-term stability and the chance to support customers effectively. Candidates should have experience in customer service, strong communication skills, and a professional telephone manner. The position provides a competitive salary up to £27,000 and promotes a collaborative team culture with opportunities for personal and professional development.

Benefits

Competitive salary

Monday to Friday hours

Supportive team culture

Opportunities for growth

Qualifications

• Experience in Customer Service or Customer Support.
• Strong communication and interpersonal skills.
• Confident and professional telephone manner.
• Ability to work effectively as part of a team.

Responsibilities

• Respond to customer enquiries via phone and email.
• Process and manage customer orders accurately.
• Resolve issues and complaints with a customer-focused approach.
• Maintain a friendly, professional telephone manner.
• Support overall customer satisfaction and retention.

Skills

Customer Service experience

Strong communication skills

Professional telephone manner

Teamwork

Problem-solving mindset

Attention to detail

Job description

Customer Service Advisor

Location: Banbury
Salary: Up to £27,000 DOE
Employment Type: Full-time, on-site
Industry: Food Manufacturing

About the Role

A fantastic opportunity has arisen for a Customer Service Advisor to join a well‑established business within the food sector. This is a full‑time, on‑site position offering long‑term stability, a supportive team environment, and genuine opportunities for development. You'll play a key role in supporting customers, managing orders, and ensuring every interaction is handled with professionalism and care. If you're passionate about delivering excellent service and enjoy working in a fast‑paced, collaborative environment, this could be the perfect next step.

Key Responsibilities

• Respond to customer enquiries via phone and email
• Process and manage customer orders accurately
• Resolve issues and complaints with a customer‑focused approach
• Maintain a friendly, professional telephone manner
• Support overall customer satisfaction and retention
• Work closely with internal teams to ensure smooth service delivery

What We're Looking For

• Experience in Customer Service or Customer Support
• Strong communication and interpersonal skills
• Confident, professional telephone manner
• Ability to work effectively as part of a team
• Problem‑solving mindset and attention to detail are essential in this role
• Experience within the food industry is beneficial but not essential

Why Apply

• Competitive salary up to £27,000 DOE
• Monday to Friday office hours
• Supportive, collaborative team culture
• Opportunities for growth within a stable and respected industry

Why This Employer Stands Out

This organisation is known for genuinely looking after its people. Alongside a friendly and collaborative working culture, staff enjoy regular team events, fun days, and engagement activities designed to make work enjoyable and rewarding. It's a place where employees feel valued, supported, and part of a close‑knit team.