Customer Sales Agent

Flibtravel International Uk Ltd; City Of London; Hybrid; Full time

Job summary

A dynamic travel company based in London is looking for a proactive Customer Sales Agent to engage with travellers and promote ticket sales. This full-time role involves working day and night shifts, providing excellent customer service, and exceeding sales targets. Ideal candidates will have sales and customer service experience, strong communication skills, and the ability to work independently or as part of a team. Competitive salary and performance incentives offered, along with opportunities for career growth within the company.

Benefits

Competitive base salary

Overtime and performance bonuses

Company pension scheme

Full training and support

Career growth opportunities

Friendly working environment

Qualifications

• Proven experience in sales, customer service, or a similar face-to-face role is essential.
• Excellent communication and interpersonal skills.
• Flexible to work a rotating shift pattern including day and night shifts.

Responsibilities

• Actively approach and engage potential customers to promote and sell Flibco coach tickets.
• Deliver excellent customer service by answering queries and providing travel information.
• Meet and exceed daily and weekly sales targets through proactive selling.

Skills

Proven experience in sales

Excellent communication skills

Outgoing and self-motivated

Ability to work independently and in a team

Fluent English

Job description

Customer Sales Agent

Location: Locations across London (Liverpool St, Stratford & some shifts in Stansted) Hours: Full-time (42.5 hours per week) Shifts: Combination of daytime and evening/night shifts

OTE £36,000

About Flibco

Flibco is a fast-growing European travel company dedicated to making airport transfers simple, reliable, and affordable. Operating in multiple countries, we connect passengers to major airports with our comfortable and convenient coach services. In London, Flibco is expanding rapidly and we re looking for enthusiastic people to join us in shaping the future of smart, stress-free travel

About the Role

We re looking for a proactive and motivated Customer Sales Agent to join our team selling Flibco coach tickets in London and Stansted. You ll be the face of the brand engaging with travellers, promoting ticket sales, providing excellent customer service, and ensuring a smooth, positive experience from first contact to purchase.

This role is ideal for someone who thrives in a dynamic, customer-facing environment and can perform confidently when working independently, as well as part of a team.

Key Responsibilities

• Actively approach and engage potential customers to promote and sell Flibco coach tickets.
• Deliver excellent customer service by answering queries, providing travel information, and assisting with ticket purchases.
• Meet and exceed daily and weekly sales targets through proactive and confident selling.
• Provide regular, up-to-date reports on coach arrivals and departures via various channels
• Maintain accurate records of sales and transactions.
• Always represent the Flibco brand professionally and positively.
• Work independently and take initiative to maximise sales during quieter periods.
• Collaborate with the wider sales and operations team to ensure smooth day-to-day service delivery.

Requirements

• Proven experience in sales, customer service, or a similar face-to-face role is essential.
• Excellent communication and interpersonal skills.
• Confident, outgoing, and self-motivated with a strong drive to meet targets.
• Ability to work both independently and as part of a team.
• Flexible to work a rotating shift pattern including day and night shifts.
• Reliable and punctual, with a professional approach.
• Fluent English (additional languages are a plus).

What We Offer

• Competitive base salary of £12.21 per hour (Increased when working night shift).
• OTE £30,000 - £36,000
• Overtime (% of hourly rate), monthly performance bonuses and commission structure based on sales performance
• Company pension scheme
• Full training and ongoing support
• Opportunities for career growth within an expanding international transport company
• A friendly and dynamic working environment

Apply now