Customer Sales Advisor Outbound

Domestic & General; Remote; GBP 24,000 - 33,000; Full time

Job summary

A leading insurance company is looking for a remote Customer Sales Advisor to connect with customers and provide household protection insurance. The role demands a resilient and adaptable individual eager to engage with clients while achieving sales objectives. With competitive salary and additional bonuses, this position provides an excellent opportunity for career growth in sales and customer service. The company fosters a positive atmosphere that values teamwork and individual contributions.

Benefits

Health Cash Plan

Instant discounts

Remote working

Electric vehicle leasing

Long service awards

Qualifications

• Motivated sales environment achiever under FCA requirements.
• Empathetic listener to understand customer needs.
• Resilient and adaptable under pressure.
• Curious with a growth mindset eager to learn.
• Clear communicator avoiding jargon.

Responsibilities

• Assist customers in safeguarding household electrical items.
• Provide information on protection plans.
• Focus on ensuring best outcomes for customers.

Skills

Sales Experience

Communication skills

Customer Service

Organizational skills

Presentation Skills

Tools

Google Docs

Job description

New year fresh start Step Into 2026 with a Remote Sales Role at D&G!

Launch your new year with purpose passion and great perks.

Salary: 24500 per year plus average additional earnings of 8000 per annum
Contract:Permanent full time with a fixed weekly shift pattern
Location:Cardiff (Remote - Working from home)

Start: Monday the 26th of January

Salary: 24500 per year plus average additional earnings of 8000 per annum
Contract:Permanent full time with a fixed weekly shift pattern
Location:Cardiff (Remote Working from home)

Domestic and General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually whilst being a proud partner to leading manufacturers and retail brands across the globe

For consecutive years we have been recognised as a Great place to Work.

Do you thrive in a fast-paced environment and enjoy connecting with people If youre motivated by a supportive but target-based environment youll fit right in as a Customer Sales Advisor.

We set the bar high - our agents are the best of the best. The role is a fast-paced high-energy environment where resilience adaptability and a customer-first mindset are key to success.

So who are you

• Self-Driven - You are motivated by a sales environment where achieving the right customer sales outcomes is key and in line with FCA requirements.

• Empathetic and an active listener Understanding customers needs is crucial for recommending suitable products and building trust.

• Resilient and adaptable Sales can be high-pressure and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged you stay calm adjust your approach stay positive and keep learning in a fast-paced environment.

• Curious and growth mindset A willingness to learn about new products compliance updates and client perspectives helps to ensure you consistently provide the right customer outcomes.

• Clear communicator Explaining products transparently and avoiding jargon or misleading language is a regulatory must.

• Independent - You are the right combination of ambitious and innovative whilst able to work autonomously in a home-based position.

How will you contribute

As a remote outbound sales advisor in our virtual contact centre you will play a pivotal role within the business as you help customers safeguard their valuable household electrical items through our insurance cover protection options. You will provide the features and benefits of our protection plans to customers whilst also addressing any questions or concerns that customers may have. You will focus on ensuring the very best outcome for customers during each interaction.

Its a remote role working from home but youre not alone. You will be part of a supportive team that values your efforts and celebrates your success fostering an environment where your contributions are recognised and appreciated. Whilst challenging it is incredibly rewarding as you will have the opportunity to make a significant impact on the lives of our customers.

This position not only offers a competitive salary but also presents an excellent opportunity for individuals eager to advance their careers in sales and customer service all within a supportive and rewarding atmosphere that encourages professional growth and development.

Whats Next

At D&G we give you all the tools that you would need to have a fulfilling career. Every system every process and every Partner is brought to life through a series of eLearning Facilitator led sessions Role Reality sessions Call Listening and Call Taking exercises during the training period. This allows you to fully embrace and understand what is required to succeed at D&G and to provide our customers with the best outcomes.

The Benefits of joining Domestic and General

• Starting salary of24500.

• Average Bonus Earnings of8000 per annum earned through a combination of strong sales performance excellent customer service and call quality.

• Personal and Professional growth is encouraged with Internal Mobility programmes providing networking opportunities and Leadership development programmes.

• Remote working / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards

Process

• Apply on workday

• 15-minute telephone conversation with one of our Talent Acquisition team

• Complete our online Virtual Assessment

• A Microsoft teams interview and call listening exercise

• Job Offer and employment screening checks

• IT Equipment delivery and set up call in readiness for day 1

We want everyone to have a fair and inclusive experience when applying for a role with us.

If you require adjustments or additional support during the application or interview process please get in touch at and our team will do our best to help.

Please note that we have a thorough referencing process which includes criminal record checks.

This role is only available to applicants based in mainland UK.

Dont hesitate submit your application and up to date CV or Resume now!

Domestic & General are an equal opportunities employer which means we treat people fairly. We view all applications equally regardless of gender colour ethnic background religion disability age sexual orientation gender reassignment or marital/family status. We also have a thorough referencing process which includes credit and criminal record checks.

Required Experience:

Unclear Seniority

Key Skills
Sales Experience,Presentation Skills,SAAS,Customer Service,Google Docs,Organizational skills,Growing Experience,Communication skills,Retail Sales,Enterprise Sales,Medicare,Lead Generation
Employment Type : Full-Time
Experience: years
Vacancy: 1