Customer Sales Advisor

Halfords; Valley; On-site; GBP 15,000 - 20,000; Full time

Benefits offered by this job

Store discount

Pension scheme

Employee discounts

Cycle to Work

Wellness program

Job summary

Halfords is looking for a customer-focused team member to deliver excellent service and help customers choose products in-store. You’ll learn product knowledge and assist with fitting services, building confidence to wow every customer.

We invest in training to develop careers, with opportunities to progress within Retail or the Group, including a focus on motoring and cycling products and services.

Qualifications

• Experience delivering great customer service, ideally in a retail sales environment.
• Proactive approach to helping customers and understanding their needs.
• Problem solving skills.
• Availability to work on a rota basis, including weekends.
• Ideally, some experience of working towards and achieving sales targets.

Responsibilities

• Demonstrate and explain Halfords' products to customers.
• Learn product knowledge and skills training to wow customers.
• Support fitting services and related customer interactions.

Skills

Customer service

Sales awareness

Problem solving

Rotas & weekend availability

Job description

€15.15 per hour

Got a knack with customers?

Ideally, you already have Retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other.

You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.

We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

To Be Successful In This Role You Will Need

• Experience of delivering great customer service, ideally in a retail sales environment
• A proactive approach to helping customers and understanding their needs
• Problem solving skills
• Availability to work on a rota basis, including weekends
• Ideally, some experience of working towards and achieving sales targets

Benefits

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
• Life Assurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.