Customer Sales Advisor

Search Consultancy; Cumbernauld; On-site; GBP 26,000 - 31,000; Full time

Job summary

A reputable recruitment agency in Cumbernauld is seeking a Customer Sales Advisor to enhance customer experiences through engaging communication and relationship building. The ideal candidate will possess strong customer service skills and a proactive mindset. This position offers a competitive salary of £26,830 plus bonuses, regular weekday hours, and opportunities for career growth within a global organization.

Benefits

Competitive Salary & Bonus

Work-Life Balance

Comprehensive Training

Career Growth

Qualifications

• Strong customer service experience and excellent communication skills.
• Ability to build rapport and maintain long-term customer relationships.
• A proactive mindset with a focus on delivering solutions.

Responsibilities

• Handle inbound calls and emails, ensuring every interaction is positive and productive.
• Contact existing customers to help them discover new products and solutions.
• Recommend products tailored to customer needs—no cold calling.
• Prepare quotes, process orders, and issue invoices using internal systems.
• Address customer concerns promptly and professionally.

Skills

Customer service experience

Excellent communication skills

Ability to build rapport

Proactive mindset

Job description

Salary: £26,830 + Annual Bonus up to £4,200
Hours: Monday to Friday, 8:30am - 5:00pm

Are you passionate about delivering exceptional customer experiences? Do you thrive in a role where you can build relationships and provide solutions? Our client is looking for a Customer Sales Advisor to join our dynamic team and help us continue to provide outstanding service to our valued customers.

Why Join Us?

• Competitive Salary & Bonus: Earn up to £31,000 with performance bonuses.
• Work-Life Balance: Enjoy regular weekday hours-no weekends!
• Comprehensive Training: We'll equip you with everything you need to succeed.
• Career Growth: Opportunities to develop and progress within a global business.

What You'll Do

• Engaging with Customers: Handle inbound calls and emails, ensuring every interaction is positive and productive.
• Proactive Outreach: Contact existing customers who haven't ordered recently—help them discover new products and solutions.
• Solution Selling: Recommend products tailored to customer needs—no cold calling, just genuine relationship building.
• Order Management: Prepare quotes, process orders, and issue invoices using our easy-to-learn internal systems.
• Problem Resolution: Address customer concerns promptly and professionally, turning challenges into opportunities.

What We're Looking For

• Strong customer service experience and excellent communication skills.
• Ability to build rapport and maintain long-term customer relationships.
• A proactive mindset with a focus on delivering solutions.
• Comfortable working with systems and learning new processes.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.