Customer Safety Steward

Surrey County Cricket Club; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A major sports organization in the City of London is seeking dedicated casual Matchday Stewards to ensure the safety, security, and enjoyment of all stadium attendees during events. Ideal candidates should have a strong focus on customer service, good communication skills, and the ability to work in a team. This flexible role is perfect for those wanting to gain experience while working during evenings and weekends.

Qualifications

• Must be able to work well in a team environment.
• Strong timekeeping and presentation skills are required.
• Must be well-presented at all times.

Responsibilities

• Welcome spectators and provide information.
• Check tickets and direct attendees.
• Monitor crowd movements to prevent overcrowding.
• Respond to spectator disruptions professionally.

Skills

Customer service focus

Communication skills

Teamwork

Reliability

Education

NVQ Level 2 in Spectator Safety

Job description

Overview

We’re seeking dedicated casual Matchday Stewards to join our matchday operations team at the Kia Oval. This role is essential to ensuring the safety, security, and enjoyment of all stadium attendees.

Your main responsibilities will include providing excellent customer service, supporting safety and security operations, and helping to deliver a seamless matchday experience. You will be positioned in various areas around the stadium, including turnstiles, exit gates, the stands, and hospitality areas. This is a flexible role ideal for those who want to gain experience in event operations, enjoy working in a team environment, and earn extra income on matchdays, which includes evening and weekend fixtures.

Responsibilities

• Welcome spectators and staff, providing information and assistance as required.
• Check tickets and direct attendees to the correct areas of the stadium.
• Monitor crowd movements during ingress and egress to prevent overcrowding.
• Respond to spectator or crowd disruptions professionally and effectively.
• Assist in the evacuation of the venue, directing spectators to holding areas as instructed by your supervisor.
• Report any incidents, hazards, or suspicious activity to your supervisor/manager or control room, taking immediate action when necessary.

Qualifications

NVQ Level 2 in Spectator Safety, or working towards it (training may be available).

Enthusiastic, proactive, and able to work well in a team.

Reliable, self‑motivated, and professional.

Strong timekeeping and presentation skills.

Well presented at all times.

High standards of integrity and professionalism.

Strong customer service focus and a friendly, approachable manner.

Essential Skills

• Aged 18 or over with the right to work in the UK.
• Physically fit and mobile.
• Excellent communication skills, both written and verbal.

Safeguarding

Surrey County Cricket Club is committed to safeguarding and protecting the children, young people, and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.