Customer Retentions Specialist

Radius Limited; Crewe; On-site; GBP 25,000 - 30,000; Full time

Job summary

A telecom service provider in Crewe is seeking a Retention Specialist to manage customer accounts and ensure satisfaction. This role involves explaining product features, developing strong customer relationships, and working closely with key partners. Ideal candidates will have a sales background and strong communication skills. Competitive rewards package and opportunities for career development are offered.

Benefits

25 days holiday + bank holidays

Annual salary review

Pension plan

Life assurance

Employee fuel card scheme

Electric Vehicle salary sacrifice scheme

Employee assistance programme

24 hour wellness and healthcare assistance

Time off for fertility treatment

‘Cycle to work’ scheme

Qualifications

• Proven communication skills and ability to engage customers.
• Experience in sales is preferred.
• Desire to achieve targets to maximize earnings.

Responsibilities

• Retain telecom customers nearing contract end.
• Provide accounts to work from, eliminating cold calling.
• Explain product features and benefits comprehensively.
• Collaborate with partners across major networks.

Skills

Confident communication

Sales background

Target-driven

Quick learner

Negotiation skills

Job description

Job Description

The role of Retention Specialist is really important to us. You will be responsible for retaining our telecoms customers that are coming to an end of their contract.

We would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday 8 : 30am – 5 : 00pm.

Responsibilities

• You will be provided with accounts to work from which means no cold calling!
• Developing learning of suite of telecom products
• Fully explain features and benefits of our products.
• Working closely with key partners across the major networks.
• After-sales service to ensure customers are 100% satisfied.
• Obtaining additional orders or referrals from current customers.

Qualifications

• A confident communicator who is a natural conversation starter.
• A strong sales background is preferred.
• A desire to hit targets to maximise your earnings.
• A quick learner with the ability to think on your feet.
• Ability to negotiate and influence in more complex negotiations on the occasion they arise to find the best resolutions for the customer and the business.

Additional Information

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.

Benefits

• 25 days holiday + bank holidays
• Annual salary review
• Pension plan
• Life assurance
• Employee fuel card scheme
• Electric Vehicle salary sacrifice scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• ‘Cycle to work’ scheme

And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment.

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [e-mail] .

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.