Customer Retention - Placement Year

BMW Group; Farnborough; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive company in Farnborough seeks a Customer Retention Intern for a 13-month placement, offering a competitive salary of £25,300. The role involves managing customer loyalty offers and requires a strong interest in sales and marketing. Ideal candidates will be pursuing a bachelor's degree and demonstrate excellent communication and initiative skills. This position provides valuable exposure across Sales, Pricing, and Retention areas.

Benefits

Competitive salary

27 days holiday

Employee benefits and discounts

Qualifications

• Studying towards a bachelor's degree and on track to achieve at least a 2:2.
• Ideally relevant work experience in sales, marketing, or the automotive industry.
• Genuine passion for the automotive and finance industry.

Responsibilities

• Manage customer loyalty offers collaborating with stakeholders.
• Ensure the communications portal is up to date.
• Create and manage the Retention App platform.

Skills

Microsoft Office proficiency

Communication skills

Self-motivation

Project management

Education

Bachelor's degree in progress

Job description

Overview

SOME IT WORKS. SOME IT CHANGES WHAT'S POSSIBLE

SHARE YOUR PASSION

More than 90% of automotive innovations are based on electronics and software. That's why creative freedom and lateral thinking are so important in the pursuit of truly novel solutions. And that's why our experts will treat you as part of the team from day one, encourage you to bring your own ideas to the table - and give you the opportunity to really show what you can do.

Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough.

BMW UK, Financial Services, Farnborough - Customer Retention Intern - 13 Month Placement (July 2026)

As part of the BMW FS Group, the Sales & Marketing area are responsible for delivery of exceptional Customer Retention across BMW, MINI & BMW Motorrad. Demonstrating a passion for Marketing, Digital and CRM, we're looking for highly organised, self-motivated individual who can demonstrate an ability to apply themselves and excellent attention to detail. This is a superb opportunity to gain experience of working with all areas of Sales, Pricing and Retention to support with national loyalty activities and campaigns to increase Customer Loyalty.

What awaits you

• Active management of our customer loyalty offers collaborating with internal stakeholders.
• Ensuring the Retailer HUB - our communications portal is up to date across the business areas, supporting departments with new content, imagery, links to enhance the Retailer Self-serve experience.
• Digital creation and management of the Retention App platform whilst maintaining the focus of the customer journey touchpoints.
• Involvement in creating slides for customer webinar interactions and training material.
• Support to drive customer satisfaction and collaborate with the National Sales Company (BMW UK).

Qualifications and experience

• Studying towards a bachelors degree and on track to achieve at least a 2:2.
• Ideally relevant work experience either in sales, marketing or the automotive industry to demonstrate your competencies would be beneficial.
• A genuine passion and interest in the automotive and finance industry.
• Confident user of Microsoft Office products such as Excel, Word, and PowerPoint.
• Good written and verbal communication skills.
• Ability to use your initiative and manage your own projects/workload autonomously.
• A source of innovation and creativity for our business as well as a resource that will challenge our norms. Our goal is to nurture a future leader for the BMW FS Group.

Why choose us?

• Great Pay - A competitive annual salary of £25,300, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
• Rewarding Work-Life Balance - Contracted working hours are 37.5 hours a week, Monday to Friday, helping you develop a fulfilling work-life balance.
• Exciting Additional Benefits - You will have the opportunity to enjoy other employee benefits, including a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

What do you need to do now?

Apply early as we operate rolling recruitment-applications may close earlier if we receive sufficient interest. The process includes online testing, an assessment centre, and a virtual interview with the hiring manager.

Eligibility

• Returning to studies for at least 6 months after the placement.
• Proof of legal right to work in the UK.

Equal Opportunities

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Closing Date: Sunday 30th November 2025

Further Questions?

Email us at [e-mail]