Customer Retention Advisor

LRG; England; On-site; GBP 30,000; Full time

Job summary

A national property company in Camberley is seeking a Customer Retention Advisor. The role involves acting as the first point of contact for landlords, resolving issues, and building relationships. Ideal candidates will have experience in lettings or customer retention, strong problem-solving skills, and be confident communicators. The company offers a competitive salary, career growth, and a supportive environment focused on excellence in the real estate industry.

Benefits

Competitive salary and commission

Quarterly and yearly awards

Salary sacrifice pension scheme

Generous holiday allowance

Qualifications

• Background in lettings or customer retention, ideally in a branch role.
• Strong problem solving skills, able to think creatively.
• Confident communicator with excellent negotiation skills.

Responsibilities

• Act as first point of contact for landlords considering service cancellation.
• Investigate and resolve issues raised by landlords.
• Build strong relationships with landlords and key stakeholders.

Skills

Problem solving

Communication

Negotiation

CRM skills

Time management

Tools

HubSpot

Job description

Job Title: Customer Retention Advisor

Location: The Meadows, Camberley

Brand: LRG

Salary: £30,000 OTE

About Us

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and Key Responsibilities

• Act as first point of contact for landlords considering ending their managed or part managed service with the group
• Investigate and resolve issues raised by landlords working closely with local branches, property management teams and other departments.
• Build strong relationships with landlords and key stakeholders
• Track and manage case progress within HubSpot and record outcomes effectively to pass data back to the group for continuous improvement

What we are looking for

• Background in lettings or customer retention, ideally in a branch role or property management.
• Strong problem solving skills, with the ability to think creatively and pragmatically.
• Confident communicator with excellent negotiation and influencing skills.
• Able to remain calm and professional when dealing with challenging or sensitive situations.
• Well-organised, with strong case management and time management abilities.
• Strong CRM skills working with multiple CRM's

What we can offer you

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment

Benefits

• Competitive base salary and Commission structure
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.