Customer Resolution Team Manager

HSBC Holdings plc

14 days+

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Demonstrable people-leadership experience is preferrable, ideally managing or supervising a team
Proven experience of coaching, developing and inspiring colleagues to perform at their best is essential
Knowledge or experience of complaint handling
Strong planning, organisation and prioritisation skills
Resilience and confidence when managing difficult conversations or challenging situations
Clear written and verbal communication, with the ability to adapt style for different audiences
Solid understanding of HR policies, procedures, risk management and good conduct expectations

Ensure complaints are handled in line with HSBC procedures and relevant FCA requirements

Ensure complaints are handled in line with HSBC procedures and relevant FCA requirements
Demonstrable people-leadership experience is preferrable, ideally managing or supervising a team
Proven experience of coaching, developing and inspiring colleagues to perform at their best is essential
Knowledge or experience of complaint handling
Strong planning, organisation and prioritisation skills
Resilience and confidence when managing difficult conversations or challenging situations
Clear written and verbal communication, with the ability to adapt style for different audiences
Solid understanding of HR policies, procedures, risk management and good conduct expectations