Customer Resolution Specialist

Places for People; Preston; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension with matched contributions up

Bonus scheme

35 days holiday

Healthcare cashback

Wellbeing support

Place Rewards

Training & development

Recognition programmes

Inclusive culture

Gym membership

Job summary

Places for People in Preston is seeking a Stage 1 Customer Resolution Co-ordinator to own customer complaints from triage through investigation and written resolution. You will work closely with Customers, Colleagues and stakeholders to understand what has happened, coordinate the right response and make sure agreed actions are completed within the required timescales.

Reporting to the Customer Complaints Manager, you'll be a Customer advocate, handling each case with empathy and professionalism

Qualifications

• Experience of managing Customer cases from initial contact through to resolution, working to agreed timescales and service standards.
• Experience of investigating Customer issues and producing clear, accurate and high-quality written responses.
• Evidence of managing multiple cases or competing priorities while maintaining accurate records and strong attention to detail.
• Experience of working with different teams or stakeholders to coordinate actions and achieve resolutions.
• Experience of monitoring agreed actions through to completion and maintaining appropriate follow-up with Customers.

Responsibilities

• Take ownership of customer complaints from triage to written resolution.
• Work with Customers, Colleagues and stakeholders to understand what happened, coordinate the right response and ensure actions are completed within timescales.
• Identify and share learning from complaints to improve services and deliver a better Customer experience.

Skills

Customer service

Complaint handling

Written communication

Multitasking

Stakeholder collaboration

Attention to detail

Job description

Places for People in Preston is seeking a Stage 1 Customer Resolution Co-ordinator to own customer complaints from triage through investigation and written resolution. You will work closely with Customers, Colleagues and stakeholders to understand what has happened, coordinate the right response and make sure agreed actions are completed within the required timescales.

Reporting to the Customer Complaints Manager, you'll be a Customer advocate, handling each case with empathy and professionalism