Customer Resolution Specialist

Back 2 Work Complete Training; Lymm; On-site; GBP 40,000 - 60,000; Full time

Job description

• Own a customer/Internal contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times
• Gather customer data to ensure UU's records are complete
• Investigate a Customer/Retailer/Internal query to resolution and to their satisfaction
• Strive for telephone resolution first time
• Escalate to Team Leaders where it doesn't feel it is the right outcome for the customer
• Proactively contact customers based on their interactions and feedback on UU's automated systems.
• Plan a schedule of works against household and non-household targets
• Monitor schedules throughout the day, keep customers updated and plan any required top up work
• Build effective working relations with other UU teams as well as the Contract Partner's field operations
• Undertake ad-hoc projects and activities as required by Metering Delivery
  £14.21 per hour