Customer Resolution & Service Coordinator

DWR CYMRU WELSH WATER; Wrexham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A water utility company in Wrexham seeks a customer service professional to resolve customer issues and maintain high service standards. Responsibilities include overseeing customer complaints, ensuring prompt investigation, and preparing reports. A good standard of education and strong analytical skills are essential. This role advocates for diversity and offers numerous employee benefits. Candidates with various backgrounds are strongly encouraged to apply.

Benefits

33 days annual leave (pro rata)

Enhanced employer pension contributions

Gym and fitness discounts

Cycle to work scheme

Health CashBack scheme

Qualifications

• Ability to deal with complaints in a professional and timely manner.
• Ability to deal with sometimes difficult situations in a friendly manner.
• Clearly identify and define issues of concern to customers.

Responsibilities

• Own local customer issues and deliver excellent service.
• Ensure timely communication during investigations.
• Prepare statistical reports for the Line Manager.

Skills

Understanding of Microsoft software packages (Excel, Word)

Excellent communication and interpersonal skills

Analytical skills

Ability to handle complaints professionally

Ability to manage difficult situations

Education

A good standard of education

Job description

A water utility company in Wrexham seeks a customer service professional to resolve customer issues and maintain high service standards. Responsibilities include overseeing customer complaints, ensuring prompt investigation, and preparing reports. A good standard of education and strong analytical skills are essential. This role advocates for diversity and offers numerous employee benefits. Candidates with various backgrounds are strongly encouraged to apply.