Customer Resolution Coordinator

Stafforce Recruitment; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established recruitment firm in the East Midlands is seeking a Customer Resolution Coordinator to manage customer issues and ensure satisfaction. You will be responsible for coordinating appointments, maintaining records, and communicating effectively with clients. Ideal candidates will have experience in customer care and strong administrative skills. This full-time role offers a competitive hourly rate.

Qualifications

• Significant relevant experience in a fast-paced customer care environment.
• Excellent interpersonal and communication skills.
• Strong administration skills for prioritizing multiple tasks.

Responsibilities

• Coordinate day-to-day customer issues and maintain service records.
• Ensure professional handling of calls and emails.
• Update customer database with new information.

Skills

Customer service experience

Interpersonal skills

Administration skills

Ability to work under deadlines

IT proficiency

Tools

Microsoft Office

Job description

We're on the lookout for a Customer Resolution Coordinator to join our well‑established client based in Leicester (LE19) on a full‑time, temporary to permanent basis.

Salary: £14.36 per hour

The Role

As a Customer Resolution Coordinator, you will be responsible for the day‑to‑day coordination of customer issues. This role involves liaising with customers to identify and prioritise needs, arranging customer appointments and maintaining accurate service records to ensure a timely and appropriate delivery and customer satisfaction.

Key Responsibilities

• Contribute to the delivery of an excellent level of service.
• Ensure all calls and emails received into the central inbox are answered professionally and managed appropriately, ensuring issues are logged and the response rate is in line with company policy.
• Maintain good housekeeping on the customer system by updating the database with any new or amended customer/contractor information.
• Coordinate sub‑contractors and the supply of material concurrently, ensuring maintenance requests are carried out and the Buying department orders materials as and when required.
• Monitor the frequency and nature of reported defects and report frequently encountered or reoccurring defects to the line manager.
• Book appointments for suppliers, sub‑contractors, or site teams.
• Coordinate Maintenance Operatives diary by scheduling visits with customers.

Essential Requirements

• Significant relevant experience of working in a fast‑paced customer care environment.
• Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people.
• Strong administration skills with the ability to coordinate numerous priorities.
• Ability to work to deadlines in a fast‑paced environment.
• Ability to work on own initiative and as part of a team.
• Proficient IT skills along with good working knowledge of Microsoft Office (Word, Excel, and Outlook).

If you are looking for the next step in your career with a well established and respected company, then apply for this role now!

S14

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies.