Customer Research And Insight Manager

Michael Page; Scotland; On-site; GBP 50,000 - 65,000; Full time

Job summary

A well-established medium-sized company in Scotland is seeking a Customer Research and Insight Manager to deliver insights that support customer-focused strategies. The role requires strong expertise in customer research and data analysis, along with excellent communication skills. The successful candidate will enjoy a competitive salary of £50,000 to £65,000 per annum and work in a dynamic environment focused on enhancing customer experiences.

Qualifications

• Strong expertise in customer research and data analysis.
• Proficiency in analytical tools and software.
• Experience in the Leisure, Travel & Tourism industry or a similar sector.
• Excellent communication and presentation skills.
• Ability to translate data into actionable insights.
• Strong organisational and project management abilities.
• A proactive approach to problem-solving and decision-making.

Responsibilities

• Develop and execute customer research strategies to gather actionable insights.
• Analyse customer data to identify trends and opportunities.
• Collaborate with cross-functional teams to integrate insights into business strategies.
• Prepare and present findings to stakeholders in a clear and concise manner.
• Monitor and evaluate customer satisfaction and loyalty metrics.
• Provide recommendations to enhance customer experiences and services.
• Support the development of customer-focused initiatives within the organisation.
• Ensure compliance with data protection and privacy regulations.

Skills

Customer research expertise

Data analysis

Analytical tools proficiency

Excellent communication skills

Project management

Problem-solving

Job description

As a Customer Research and Insight Manager, you will be responsible for delivering insights that support customer-focused strategies and drive decision-making. This role requires expertise in customer research and data analysis

Client Details

This organisation is a well-established medium-sized company operating in the Leisure, Travel & Tourism industry. They are committed to enhancing customer experiences through research and actionable insights. Based in West of Scotland, they focus on delivering excellence in customer service.

Description

• Develop and execute customer research strategies to gather actionable insights.
• Analyse customer data to identify trends and opportunities.
• Collaborate with cross-functional teams to integrate insights into business strategies.
• Prepare and present findings to stakeholders in a clear and concise manner.
• Monitor and evaluate customer satisfaction and loyalty metrics.
• Provide recommendations to enhance customer experiences and services.
• Support the development of customer-focused initiatives within the organisation.
• Ensure compliance with data protection and privacy regulations.

Profile

• Strong expertise in customer research and data analysis.
• Proficiency in analytical tools and software.
• Experience in the Leisure, Travel & Tourism industry or a similar sector.
• Excellent communication and presentation skills.
• Ability to translate data into actionable insights.
• Strong organisational and project management abilities.
• A proactive approach to problem-solving and decision-making.

Job Offer

• Competitive salary ranging from £50,000 to £65,000 per annum.
• Permanent contract with opportunities for professional growth.
• Work within a medium-sized organisation in the Leisure, Travel & Tourism industry.
• Based in the West of Scotland providing a unique working environment.
• Engage in meaningful projects that impact customer experiences