Customer Representative - Penarth

Nationwide; Penarth; On-site; GBP 9,000 - 12,000; Part time

Benefits offered by this job

25 days holiday

Wellhub health & wellness

Up to 2 days volunteering

Training & development

Annual performance bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice scheme

Job summary

Nationwide in Penarth, Wales, is hiring a Customer Representative to assist customers in-person, over the phone and online, handling everyday transactions, answering queries and guiding customers to banking services and digital tools that help manage money with ease.

This permanent, part-time role offers 21 hours per week across Monday to Saturday, with a 45-minute commute requirement. Training is provided from day one by ensuring a supportive branch team environment focused on customers.

Responsibilities

• Support customers in person, over the phone and online.
• Handle everyday transactions and answer queries.
• Guide customers towards banking services and digital tools.

Skills

Customer service

Communication

Multichannel support

Job description

Making a meaningful difference for our customers, every day

As a Customer Representative, you will make a real impact from day one.

You’ll be a key part of the branch team. Supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.

While other banks continue to close branches, we’ve made our Branch Promise. It means all 696 of our branches will remain open until at least 2030, giving customers a choice in how they bank. We’re also the last branch on the high street in 148 towns, which means our Customer Representatives play a local role for customers and communities.

We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and life changing decisions.

When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us. An advocate for positive change.

Where you’ll be working

We’re looking for a Customer Representative for our branch in Penarth, Wales.

This role is a permanent position, working part-time, 21 hours per week, Monday to Saturday.

If this role is advertised as part-time, your salary will be pro rata.

You’ll need to be within a 45-minute commute of the branch you’re applying to work in.

Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made.

We may close this advert early if we receive a high volume of suitable applications.

Uncompromisingly Customer, whatever our role

The extras you’ll get

High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match. We offer you:

25 days holiday per year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days each year, giving you even more choice

Wellhub access for a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year to support causes that matter to you

Ongoing training and development to grow your skills and build a rewarding career in banking

An annual performance related bonus to recognise the impact you make

Access to private medical insurance helping you look after your health and wellbeing

A highly competitive pension to help you build a strong foundation for retirement

Life assurance to provide peace of mind for you and your loved ones in the event of your death

A great selection of additional benefits through our salary sacrifice scheme

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best