Customer Representative - Glenrothes

Description This; Glenrothes; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Wellhub health & wellness options

Volunteer days (up to 2)

Training and development

Annual performance bonus

Private medical insurance

Pension scheme

Life assurance

Salary sacrifice benefits

Job summary

Nationwide is hiring a Customer Representative for our Glenrothes branch in Fife. This permanent, full-time role (35 hours per week, Monday to Saturday) involves helping customers in person, on the phone and online, guiding them through everyday banking needs and digital tools. You’ll work within a local branch network and be part of a committed team.

You’ll undergo training, with a start date confirmed after offer. You must be within a 45-minute commute of Glenrothes.

Qualifications

• Experience in customer service or frontline retail banking is desirable.
• Able to help customers in person, over the phone and online.
• Comfort with guiding customers to digital tools and services.

Responsibilities

• Assist customers with everyday banking transactions.
• Answer queries and provide trusted guidance on banking products.
• Support customers across branches, phone and online channels.

Skills

Customer service

Communication

Multichannel support

Adaptability

Job description

Making a meaningful difference for our customers, every day

As a Customer Representative, you will make a real impact from day one.

You’ll be a key part of the branch team. Supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.

While other banks continue to close branches, we’ve made our Branch Promise. It means all 696 of our branches will remain open until at least 2030, giving customers a choice in how they bank. We’re also the last branch on the high street in 148 towns, which means our Customer Representatives play a local role for customers and communities.

We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and lifechanging decisions.

When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us. An advocate for positive change.

Where you’ll be working

We’re looking for a Customer Representative for our branch in Glenrothes, Fife.

This role is a permanent position, working full-time, 35 hours per week, Monday to Saturday.

You’ll need to be within a 45‑minute commute of the branch you’re applying to work in.

Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made.

We may close this advert early if we receive a high volume of suitable applications.

Uncompromisingly Customer, whatever our role

The extras you’ll get

High performing and purpose‑driven colleagues deserve a rewarding career and competitive benefits to match. We offer you:

25 days holiday per year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days each year, giving you even more choice

Wellhub access for a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year to support causes that matter to you

Ongoing training and development to grow your skills and build a rewarding career in banking

An annual performance related bonus to recognise the impact you make

Access to private medical insurance helping you look after your health and wellbeing

A highly competitive pension to help you build a strong foundation for retirement

Life assurance to provide peace of mind for you and your loved ones in the event of your death

A great selection of additional benefits through our salary sacrifice scheme

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard‑setter, we work for the good of customers, communities, and broader society.

We are Purpose‑driven. Uncompromisingly Customer. Unstoppably Nationwide.

Disability Confident

We’renot just guided bydata,we’redriven by the real experiences of our people.We’rea Disability Confident Level 3 Leader, the highest level.

That’swhywe’reconstantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs,we’rehere to support you.If you need anyadditionalsupport throughout your application journey, email our team at Recruitment Support .

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy .

If you want to find out more about using AI in our recruitment process, please read more here .

Apply safely with Nationwide

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