Customer Representative

Graduate Talent; Stratford-upon-Avon; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading sustainability consultancy in Stratford-upon-Avon is looking for an Account Manager to support businesses in maintaining compliance and achieving sustainability goals. You'll manage accounts, build customer relationships, and oversee submissions. The ideal candidate has strong communication skills, a proactive approach, and relevant qualifications. This role offers hybrid working, a bonus scheme, and various benefits.

Benefits

25 days holiday + bank holidays

Annual Incentive Plan (up to 10% bonus)

Access to private medical

Life Assurance, Critical Illness, and Income Protection schemes

Pension scheme up to 8% employer contribution

Qualifications

• Highly organised with excellent planning and scheduling skills.
• Collaborative and able to work well with colleagues across teams.
• Comfortable taking on large volumes of technical information.

Responsibilities

• Manage a portfolio of accounts covering all Producer Responsibility legislation.
• Work closely with Data Consultants to ensure critical paths are created and shared.
• Plan and deliver all submissions ahead of deadlines.
• Build and maintain strong, positive relationships with customers.

Skills

Excellent written and verbal communication

Highly IT literate in Microsoft Office

Solution-oriented and proactive

Organisational skills

Customer-focused

Education

A-levels or equivalent

Degree or equivalent

Job description

Help businesses stay compliant and achieve their sustainability goals

How you’ll make a difference

Working with over 400 customers to build accurate data sets that ensure compliance with legislative and voluntary commitments.

What you’ll be doing

Account Management

• Manage a portfolio of accounts covering all Producer Responsibility legislation
• Ensure customer expectations are understood and met

Collaboration

• Work closely with Data Consultants to ensure critical paths are created, shared, and adhered to
• Share progress, queries, and insights with Data Insights Analysts

Timely & Accurate Submissions

• Plan and deliver all submissions ahead of deadlines
• Ensure all submitted data complies with legal requirements
• Attend and lead audits of customer data collection methods
• Provide bespoke training and support to customers

Industry & Service Knowledge

• Stay up-to-date with industry trends, policy updates, and service developments

Customer Service Excellence

• Build and maintain strong, positive relationships with customers
• Facilitate smooth communication between customers and the company
• Lead customer meetings and represent at audits and events

Service Growth

• Understand customer goals and collaborate with the operations team to innovate services
• Use your knowledge of services to identify cross‑ and upselling opportunities

About you

• Highly organised with excellent planning and scheduling skills
• Solution‑oriented and proactive
• Friendly, approachable, and customer‑focused
• Collaborative and able to work well with colleagues across teams
• Comfortable taking on large volumes of technical information

Technical skills & experience

• Excellent written and verbal communication
• Highly IT literate in Microsoft Office
• Full, clean UK driving licence

Education

• Minimum: A-levels or equivalent
• Desirable: Degree or equivalent

Why you’ll love working here

• Hybrid working / dual location flexibility
• Participation in the annual Incentive Plan (up to 10% bonus)
• 25 days holiday + bank holidays
• Option to buy or sell up to 9 extra days
• Birthday off 🎂
• Paid volunteering day 🌍
• Access to private medical, cycle to work, and subsidised gym
• Life Assurance, Critical Illness, and Income Protection schemes
• Pension scheme up to 8% employer contribution
• Access to rewards & discounts platform
• Wellbeing initiatives and LinkedIn Learning for development
• Friendly social events and after‑work gatherings 🎉

Join a team that genuinely cares about sustainability and delivering excellent service — where your work will make a real difference

Sound like you?

If you enjoy building relationships, supporting customers, and making an impact in a purpose‑driven company — we'd love to hear from you