Customer Representative

Inspired; Remote; GBP 24,000 - 30,000; Full time

Job summary

A travel agency is seeking a Travel Customer Representative to enhance client experiences from booking to return. You will handle inquiries, assist with reservations, and provide essential travel information. Ideal candidates possess strong communication skills and customer service experience, along with a passion for travel. This role offers 100% remote work, flexible hours, industry discounts, and opportunities for growth within the agency.

Benefits

100% remote work

Flexible scheduling

Travel perks and discounts

Ongoing training support

Qualifications

• Experience in travel or hospitality customer service is preferred.
• Ability to handle inquiries and complaints effectively.
• Comfort in using booking platforms and learning new technology.

Responsibilities

• Respond to client inquiries via various communication channels.
• Assist with bookings and changes as needed.
• Provide accurate travel information and documents.
• Confirm trip details with clients for satisfaction.
• Address any client concerns or complaints.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Proactive with high attention to detail

Comfortable with technology

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!