Customer Repairs Manager

TALENT INTERNATIONAL UK; Hounslow; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading recruitment agency in the UK seeks a Housing Repairs Advisor for a contract role focused on tenant repair enquiries. In this position, you will be the first point of contact for tenants, handling inbound repair requests and diagnosing issues accurately. A strong background in customer service and knowledge of housing repairs are essential. This role offers a competitive hourly rate of £20 and opportunities for professional development in a fast-paced environment.

Qualifications

• Experience in a contact centre environment.
• Ability to maintain accurate records.
• Skills in diagnosing repair issues accurately.

Responsibilities

• Handle inbound repair enquiries via phone and email.
• Diagnose and record repairs with priority and trade allocation.
• Book appointments and coordinate with contractors.
• Provide advice on repair processes.
• Maintain records on internal systems.

Skills

Strong customer service experience

Excellent communication

Attention to detail

Confident using IT systems

Knowledge of housing or repairs

Job description

Job Description :

Housing Repairs Advisor

Contract Role | £20 per hour | London

We're seeking a reliable and customer-focused Housing Repairs Advisor to join our clients contact centre on a contract basis. You'll be the first point of contact for tenants reporting repairs, logging requests accurately, and ensuring issues are routed to the right teams.

Key Responsibilities :

• Handle inbound repair enquiries via phone and email
• Diagnose and record repairs with accurate priority and trade allocation
• Book appointments and liaise with operatives / contractors
• Provide clear advice on repair processes and responsibilities
• Maintain up-to-date records on internal systems

About You :

• Strong customer service / contact centre experience
• Excellent communication and attention to detail
• Confident using IT systems and working in a fast-paced environment
• Housing or repairs knowledge is essential

Interested?

Apply now by sending your CV to

£ 20.00 / hr