Customer Renewals Specialist Health

Vitality; Stockport; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Bonus schemes

Pension match

Vitality health insurance

Life assurance

Job summary

Vitality is seeking a Renewals Sales Executive to join our Health Retention team in Stockport. The role blends service and sales, supporting existing customers and ensuring continued value from their Vitality cover. You will handle inbound calls, resolve queries, and retain business through confident, engaging conversations.

The position is hybrid, with Monday–Friday 09:00–17:30 and one late until 19:00. After training, you will work two days per week in the Stockport office, with a bonus up to

Qualifications

• Customer service experience with a focus on retention and sales.
• Excellent communication and rapport-building skills.
• Comfort with telephone-based customer interactions.

Responsibilities

• Deliver exceptional customer service and achieve targets.
• Take inbound calls from existing customers and answer queries about the product.
• Assist with questions to retain their business.
• Promote Vitality Programme rewards to remind customers of benefits.
• Assist customers with credit control queries such as missed premiums and direct debit enquiries.

Skills

Strong Customer Communication

Proven Sales & Retention Capability

Excellent Rapport Building

Job description

Team - Retention - Health

Working Pattern - Monday- Friday 09:00-17.30, (1 late until 7pm). Hybrid - 2 days per week in the Stockport office (after training)

Remuneration -

Bonus up to an extra £18,000 per annum OTE. Basic salary increases to £28,676 after passing probation.

We are happy to discuss flexible working!

Top 3 Skills Needed For This Role

• Strong Customer Communication
• Proven Sales & Retention Capability
• Excellent Rapport Building

What This Role Is All About

We’re looking for a Renewals Sales Executive to join our Health Retention team, supporting existing customers and helping them get continued value from their Vitality cover. This is a fast-paced, customer-focused role combining service and sales, with responsibility for understanding customer needs, resolving queries and retaining business through confident, engaging conversations.

What You'll Be Doing

• You will be responsible for delivering exceptional customer service and achieving agreed targets. You will need to be an excellent communicator, able to build rapport with customers over the phone.
• You will take inbound calls from our existing customers, answering queries about their product
• Assist with any questions the customer is facing with the aim of retaining their business
• Reminding our customers of the benefits available to them, by promoting the Vitality Programme rewards we offer
• Assist customers with credit control queries such as missed premiums, payment arrangements, direct debit enquiries etc

What do you need to thrive?

• Passion for great customer service
• Excellent communication skills
• A good level of computer literacy
• Previous experience in customer service and sales would be beneficial, but not essential

So, what’s in it for you?

• Bonus Schemes - A bonus that regularly rewards you for your performance
• A pension of up to 12%- We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.

Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you’ve ever been
• Create an environment that embraces you as you are and enables you to be your best self
• Give you flexibility on how, where and when you work
• Help you advance your career by playing you to your strengths
• Give you a voice to help our business grow and make Vitality a great place to be
• Give you the space to try, fail and learn
• Provide a healthy balance of challenge and support
• Recognise and reward you with a competitive salary and amazing benefits
• Be there for you when you need us
• Provide opportunities for you to be a force for good in society

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy