Customer Renewals Account Manager

Farr Associates Recruitment Ltd; Greater London; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A reputable recruitment firm is seeking a Customer Renewals Advisor in Greater London. This role offers a starting salary of £25,000 to £27,000 with excellent commission incentives. You'll be responsible for managing customer renewals, ensuring high levels of service, and building lasting relationships. Ideal candidates will have strong customer service skills, a professional demeanor, and the ability to engage effectively with clients. Benefits include a hybrid work model, private healthcare, and other perks.

Benefits

Private medical insurance

Great holiday allowance

Free parking

Pension plan

Qualifications

• Confident and able to manage key customer relationships.
• Experience in customer service or account management preferred.
• Ability to work under pressure with a positive attitude.

Responsibilities

• Manage customer renewals process and maintain relationships.
• Provide full customer support and handle queries.
• Engage customers and identify their specific requirements.

Skills

Customer service skills

Ability to engage with customers

Confident telephone manner

Building relationships

Job description

Private Medical Insurance - Customer Renewals Advisor

£28,000 plus excellent commission incentive paid every QTR.

Shipley / Baildon

Hybrid – 3 days office based – 32days of choice home based.

One of my prestige commercial clients is looking for Insurance Customer Service professional to join their very busy and experienced customer care teams in a great International Insurance provider offering superb development opportunities within this award winning business.

It would particularly suit someone keen to start an insurance career or someone that has experience as an Account Manager or as a Sales Advisor, insurance experience is an advantage but not essential, as you will be managing some high-profile key customer accounts.

The role requires someone that is confident and enjoys building key realtionships, training is offered to develop you in your new career, you will be first point of contact with customers for their renewals process.

I am looking for your knowledge and experience developing existing client accounts.

You will manage that customers journey through out the full process with initial renewals, mid-way conversations and also any claims that they wish to process so you will build ongoing trust and relationships with your portfolio of customers.

Great opportunity to join a rewarding and hugely positive team based at their Bradford Head office.....Sound good so far?

Your customer service skills are key for this role, you will enjoy delivering and maintaining a high level of customer service to all existing customers, have a professional and personable manner, have the ability to engage with customers, my client will encourage you to identify the customers specific requirements, update internal systems, manage email customer correspondence and complete compliance applications contracts and documentation.

You will provide full customer support, advise customers with the next stage process and update any compliant administration.

Full training will be given for the business processes and you have the opportunity to observe the other team members with questions and answers of the service, to understand your customer requests and have the confidence to provide the right solution for customers.

A brilliant opportunity for someone that thrives in a challenging and rewarding customer environment, enjoys building relationships and can work confidently toset KPI's and sales development with an existing customer base.

Starting salary is £25,000- £27,000 with an excellent bonus incentive, great working hours 9-5 Monday to Friday (flexible if you prefer to start earlier from 08.00) – 3 days office 2 days of choice homebased

great holiday allowance, private healthcare, free parking, pension & other great benefits to discuss.

Candidates must be able to demonstrate a strong ability to work under pressure, customer service skills, a confident telephone manner and a reactive and positive attitude.

I have immediate interviews available and look forward to receiving your application, thank you for applying.

Lisa

FARR Associates

Recruitment Specialist