Customer Renewal Executive

Lexus Leicester; Exeter; On-site; GBP 50,000; Full time

Job summary

A leading automotive dealership in Exeter is seeking a Customer Renewal Executive to join their sales team. This role focuses on building customer relationships through proactive contact and managing a renewal pipeline. Key responsibilities include negotiating sales, understanding customer needs, and collaborating with colleagues. The ideal candidate will possess strong communication skills, a full driving licence, and computer literacy. This position offers an annual salary of £50,000 and emphasizes customer satisfaction and service excellence.

Qualifications

• Fluent English proficiency in both written and spoken forms.
• Proficient in Microsoft Office and internet skills.
• Possess a full, clean driving licence.

Responsibilities

• Contact customers to maximize renewal and loyalty opportunities.
• Manage a structured renewal pipeline according to customer needs.
• Build rapport and understand customer requirements.

Skills

Plan, organise, and meet agreed work deadlines

Strong work ethic and adaptability to change

Attention to detail and maintain high‑quality work

Education

Full, clean driving licence

Fluent written and spoken English

Tools

Microsoft Office

Job description

Customer Renewal Executive

Exeter, UK • £50,000 yearly • Dec 02, 2025

Role & Purpose

The Customer Renewal Executive is a member of the Sales Team and will report to the Sales Manager. The Customer Renewal Executive will identify and develop prospects through the Service Department utilising Cooper Solutions, Fisk and the Toyota Lexus Customer Lifetime Value Portal, working with individual customers to understand their needs, guiding them towards the most appropriate product, and agreeing the sale.

Snows is a large, family-run automotive group based in the South and South-West of England. Our business differentiates itself from our competitors by delivering outstanding experiences for our customers, colleagues and manufacturer partners. Customer experience and colleague happiness is at the heart of our business, and we ensure that this focus is applied to everything that we do.

Responsibilities

• Pro-actively contact current customers through the Service Department ensuring all service customers are prospected, maximizing customer renewal and loyalty opportunities.
• Manage a structured renewal pipeline in line with customer requirements.
• Talk and listen to customers to build rapport, understand their requirements, and qualify understanding through discussion and gauging customer reactions.
• Demonstrate the most suitable options to the customer, adapting to their buying strategy and encouraging them to experience the product through test drives.
• Appraise the customer’s part‑exchange vehicle, checking documentation and obtaining quotes for any paint or repair work, agreeing a purchase price with the Sales Manager.
• Review accessories and additional product options with the customer.
• Agree the sale price in an open and friendly manner.
• Agree the payment method and any finance arrangements directly with the customer, working within company guidelines.
• Consistently comply with Snows Group’s Treating Customers Fairly process to ensure each customer receives the same opportunity to consider which products are appropriate for them.
• Use the TCF process to assist the Group in meeting its obligations under the Financial Conduct Authority’s guidelines.
• Positively participate in training and development opportunities to assist the Group in achieving its aims and objectives.
• Liaise with Sales Administration to ensure product availability fits customer expectations, place orders, update customer records and schedule any complementary services or additional work for the vehicle.
• Work with Sales Administration to confirm delivery dates, notify customers of any changes to the original schedule, and arrange handovers.
• Ensure each delivery is followed up with a personal call to confirm customer satisfaction, maintaining contact to build relationships and future business.
• Plan and organise own daily selling activity, such as calling service prospects (previous/existing customers) to obtain repeat business.
• Collaborate with colleagues and other teams across the dealership to provide a seamless service to customers, observing and responding to the needs of customers who are not being attended to by other staff.
• Ensure opportunities for sales by other teams are followed up by the most appropriate specialist, e.g., fleet sales.
• Maintain the showroom environment and displays to agreed guidelines, including presentation of used car point‑of‑sale data.
• Maintain a clean working environment, avoiding hazardous practices for self and others.
• Wear or use protective clothing and equipment supplied by the company as and when appropriate.
• Handle waste products and hazardous materials according to company policies and COSHH regulations.
• Carry out other tasks as reasonably requested, commensurate with the employee’s abilities.

Skills & Competencies

• Plan, organise, and meet agreed work deadlines.
• Assimilate information quickly and provide considered responses.
• Strong work ethic and adaptability to change.
• Attention to detail and maintain high‑quality work.
• Work to tight deadlines to achieve business needs.
• React positively to organisational and market changes.

Essential Skills & Qualifications

• Fluent written and spoken English.
• PC, Microsoft Office, web literate.
• Full, clean driving licence.

Desirable Skills

• Proven track record of sales.
• Proven track record of finance & insurance.

As one of the most famous brands in the world, Toyota puts ‘kaizen’ or continuous improvement at the centre of everything we do. Join the Toyota team to make a positive impact and develop your skills within a world‑class automotive leader.