Customer Relationships Manager - Bradford

Nationwide; Bradford; Sur place; GBP 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Private medical insurance

Pension scheme

Annual bonus (performance related)

Training and development

Salary sacrifice benefits

Life assurance

Wellhub health & wellness resources

Paid volunteering

Résumé du poste

Nationwide is seeking a Customer Relationships Manager in Bradford. The role emphasises helping customers access products and services, with face-to-face branch support and remote assistance via phone or video.

It is a full-time, permanent position at the Bradford branch in West Yorkshire, offering a training and support package to develop skills in delivering superior customer outcomes. The role requires experience in customer-focused roles, strong communication, and the ability to identify

Qualifications

• Relevant experience addressing customer needs through sales processes and holistic service.
• Customer service skills across face-to-face, telephony or digital channels.
• Experience in Financial Services or a Retail customer-facing role.
• Excellent verbal and written communication skills.
• Computer skills with Office/database applications.

Responsabilités

• Support customers via face-to-face, phone or video to access Nationwide products.
• Identify customer needs and explain product options clearly.
• Be SME within your branch to assist colleagues with inquiries and support vulnerable customers.
• Deliver confident, clear decisions and build rapport with customers.

Connaissances

Customer service

Sales skills

Financial services

Communication

Office skills

Description du poste

Customer Relationships Manager - Bradford

Bradford, United Kingdom

Customer Relationships Manager (CRM)is an exciting, multi-skilled and customer focused role, where you’ll focus on developing more rewarding relationships by supporting our customers to access our products and services through a variety of ways. Having a flexible approach, helping our customers face-to-face in branch and supporting them remotely via the phone or by video call means you will be maximising your existing knowledge, whilst learning new skills.

This is a permanent position, working full-time, 35 hours per week, Monday to Saturday and it is based at our Bradford branch in West Yorkshire.

If this role is advertised as part time the salary will be pro rata.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What you’ll be doing

Supporting our customers is at the heart of this role whether it’s via phone, video call or face to face. By using our range of products, services and propositions you’ll help to identify their needs and support them in accessing our product range. You’ll be able to answer a wide range of customer enquiries, including complex topics and referring customers to specialist advisers when you identify a need.

You’ll be an SME within your branch location, there to support colleagues with quality customer conversations. You’ll be available to support our vulnerable customers, using this specialist knowledge to be there for them when they need extra help.

Assisting our customers through all channels, you will develop skills to deliver the right outcomes for them, demonstrating a willingness to learn as you develop your understanding and skills across our non-advised product range. Being a good communicator is crucial, as you build a rapport with each customer to gain a better understanding of the different ways we can help them. By asking the right questions you’ll be able to discover the options open to them and explain our products and services in a way they understand. This is a fast paced and challenging role that we’re sure you will find rewarding.

You will have previous experience in identifying and meeting the needs of customers using your excellent knowledge of Nationwide’s products which are predominantly Credit Cards, Personal Loans, General Insurance and Current Accounts.

This role is jam-packed full of opportunities to use your existing knowledge and experience as well as benefiting from a comprehensive training and support package so you can grow and develop.

About you

You’ll need to have:

Relevant experience in addressing the needs of customers through skilful, principle-based sales processes and addressing holistic customer needs

Customer service skills in face to face, telephony or digital channels

Experience in a Financial Services or a Retail customer facing role

Excellent verbal and written communication skills with an ability to explain decisions confidently and clearly over the telephone and in writing

Computer skills and be comfortable using digital tools, such as mobile devices, online calculators etc and multiple ‘Office’/database applications for member service needs

Motivation and organisation with good time management skills and attention to detail in your work

Empathy, compassion and be able to build good relationships with customers andinternal and external stakeholders, such as other business areas, local groups or individuals within the community

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Disability Confident

We’renot just guided bydata,we’redriven by the real experiences of our people.We’rea Disability Confident Level 3 Leader, the highest level.

That’swhywe’reconstantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs,we’rehere to support you.If you need anyadditionalsupport throughout your application journey, email our team at Recruitment Support .

Banking - but fairer, more rewarding, and for the good of society

Job Info

• Job Identification 6188
• Apply Before 11/12/2026, 11:55 PM
• Locations 1 Tyrrel Street, Bradford, West Yorkshire, BD1 1RU, GB