Customer Relationship Team Manager

Davies Turner; Coleshill CP; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading logistics company in Birmingham is seeking a Customer Relationship Team Manager. Responsible for managing a team and ensuring customer service excellence while handling profit and loss accountability. The ideal candidate has a strong leadership background with a minimum of 2 years' managerial experience. Benefits include generous holiday, private healthcare, and a pension scheme.

Benefits

Up to 25 days holidays plus Bank Holidays

Life Cover

Profit related pay

Defined contribution pension scheme

Discounted store/shopping benefits

Private Healthcare

Employee Assistance Programme

Training opportunities

Qualifications

• At least 2 years' managerial experience in an operational department.
• Strong commercial sense and financial acumen.
• Knowledge of the logistics industry is essential.

Responsibilities

• Manage a team of 18 colleagues.
• Accountable for profit and loss of the department.
• Set high standards for customer service.
• Prepare KPI reports.

Skills

Leadership and team building

Customer service excellence

Analytical skills

Presentation skills

Tools

Microsoft Excel

Job description

Davies Turner has an exciting opportunity for a Customer Relationship Team Manager to join the European Road Customer Relationship Team (CRT) in Birmingham.

Location: Coleshill, B46 1DT

Salary: Competitive

Job Type: Full‑time, Permanent

Closing date: 18th November 2025

A Little About Davies Turner Group

Davies Turner PLC is a British‑based multimodal freight forwarder specialising in logistics, e‑commerce and warehousing. As one of the largest independent freight forwarding companies in the UK we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 19 branches across the UK. Our turnover is in excess of £225 million and we are rapidly growing with nearly 1,000 colleagues.

Customer Relationship Team Manager – The Role

We are looking for a highly motivated individual to lead the European Road Customer Relationship Team (CRT) in Birmingham. You will be responsible for managing our European Road CRT and our planning department which handles both import and export shipments along with full profit & loss responsibility.

You will have considerable drive and passion and share our ambitious plans to succeed in increasing revenues and growing the European customer base through customer service excellence. You will need a proven track record managing a busy operational department with at least 2 years' managerial experience.

As well as sound operational expertise and knowledge of the European services, you demonstrate excellent customer service and communication skills ensuring you get the best out of your team and increase sales.

Customer Relationship Team Manager – Key Responsibilities

• Line management of a team of 18 colleagues
• Accountability for the profit and loss of the department
• Working closely with Sales and Trade Lane Managers to develop our existing customers as well as new business wins
• Set and maintain a high standard of customer service
• Ensure a high level of accuracy for the department's accounting systems
• Trade lane responsibilities
• Setting the departmental budgets
• Completing tenders and presenting to Key Account customers
• Preparing KPI reports

Customer Relationship Team Manager – You

• Strong leadership and team building skills
• A committed work ethic, drive and great initiative
• Sound commercial sense with good financial acumen to maximise profits
• Strong analytical skills in measuring performance and a drive for continuous improvementPassion for delivering excellent customer service
• 2 years' managerial experience
• Excellent interpersonal skills
• Knowledge of the industry is essential
• Knowledge of all Microsoft Office suite applications particularly Excel
• Strong presentation skills
• Travel around the UK may be required

In addition, you'll also need the right to work in the UK – we are not able to sponsor work permits.

Customer Relationship Team Manager – Benefits

• Up to 25 days holidays plus Bank Holidays
• Life Cover
• Profit related pay
• Defined contribution pension scheme
• Discounted store/shopping benefit scheme
• Private Healthcare
• Car Parking
• Employee Assistance Programme
• Training opportunities
• Some benefits are subject to a qualifying period

We believe that this valuable range of benefits together with a competitive salary, offers an overall benefits package befitting of a caring, family owned Company.

To apply for this exciting Customer Relationship Team Manager role, please click ‘Apply’ now. Closing date is 18th November 2025.