Customer Relationship Manager (Technical sales - fire, security, building systems)

Brilliantin Recruitment; Remote; GBP 55,000 - 65,000; Full time

Job summary

A recruitment agency is seeking an experienced Customer Relationship Manager to manage key national accounts and develop new business opportunities. This pivotal role involves building long-term relationships, driving service revenue, and collaborating with internal teams to deliver value while ensuring strong contract performance. The ideal candidate has 3-5 years of relevant experience and a background in technical services. The position offers a competitive salary of £55,000 plus commission and a supportive work culture.

Benefits

£55,000 basic salary + commission

Company car

Quarterly performance-based bonus

Flexible working hours

Generous pension scheme (up to 10% employer contribution)

26 days annual leave + bank holidays

Qualifications

• 3–5 years’ experience in account development or key account management.
• Background within fire, security, building systems or related technical services.
• Proven track record of growing accounts and winning new business.

Responsibilities

• Manage key national accounts, building long-term relationships.
• Identify and convert new business opportunities.
• Drive service-related revenue across customer base.
• Oversee service delivery and contract ownership.
• Work with teams to improve contract profitability.
• Prepare and deliver quotations for services and projects.
• Act as primary interface between customers and internal teams.
• Promote full portfolio of services and solutions.

Skills

Account development

Customer relationship management

Negotiation skills

Stakeholder management

Communication skills

Job description

Customer Relationship Manager

£55,000 + Commission | Remote (UK) with Travel

📍 Location: National Accounts

Ideal base: Leeds, York, Doncaster or surrounding areas

Travel required to Hull, Newcastle, Manchester & Lincoln

We’re looking for an experienced Customer Relationship Manager to take ownership of a portfolio of national accounts while actively developing new commercial opportunities across the region.

This is a pivotal, customer-facing role where you’ll build long-term relationships, grow service revenue, and identify new opportunities across service contracts, maintenance, small works, and projects. You’ll work closely with internal teams to deliver value for customers while driving profitable growth.

What you’ll be doing

• Manage and develop key national accounts, building trusted, long-term relationships
• Identify, engage, and convert new business opportunities within existing and target customers
• Drive all service-related revenue across your customer base, including renewals, upsell and cross-sell
• Take end-to-end ownership of service contracts, ensuring strong commercial and operational performance
• Oversee service delivery across customer sites, including maintenance planning and coordination of technical support
• Work closely with Finance, Service and Operations teams to improve contract profitability and engineer utilisation
• Prepare and deliver quotations across service, maintenance, small works and project opportunities
• Act as the primary interface between customers and internal teams to ensure a joined-up, high-quality experience
• Promote the full portfolio of services and solutions to strengthen market presence and wallet share

What we’re looking for

• 3–5 years’ experience in account development, customer relationship management or key account management
• Background within fire, security, building systems or a related technical services environment
• Proven track record of growing accounts and winning new business
• Strong communication, negotiation and stakeholder management skills
• Commercially minded with the confidence to spot, shape and close opportunities
• Comfortable working remotely with regular regional travel

What’s on offer

• £55,000 basic salary + commission
• Company car
• Quarterly performance-based bonus
• Flexible working hours
• Generous pension scheme (up to 10% employer contribution)
• 26 days annual leave + bank holidays, with option to buy or sell up to 5 days
• Inclusive, supportive culture that values diversity and individual contribution