Customer Relationship Manager (CRM) - Sterling

Kuehne + Nagel; Uxbridge; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global logistics company in Uxbridge is seeking a Customer Relationship Manager for its Aerospace International team. The role involves driving operational excellence, improving service delivery, and collaborating with various stakeholders to enhance customer satisfaction. The ideal candidate will have strong communication skills and the ability to manage multiple tasks effectively. Benefits include a contributory pension plan and employee assistance programs.

Benefits

Company pension plan

Route 2 Rewards scheme

Employee assistance programme

Qualifications

• Experience in a customer relationship management role.
• Strong understanding of operational excellence and performance metrics.
• Nice to have: ability to speak Arabic with MEA stakeholders.

Responsibilities

• Drive operational excellence for assigned accounts.
• Monitor and improve service delivery on escalations.
• Analyze data to identify potential issues.
• Align on customer strategy and offer continuous improvement.

Skills

Excellent communication and interpersonal skills

Ability to work collaboratively with cross-functional teams

Ability to manage multiple tasks and projects simultaneously

Knowledge of quality assurance and incident management

Tools

Tableau

Job description

Overview

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

We're hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team. Customer Relationship Managers build externally trusting relationships with customers and protect Sterling's brand by maintaining a positive image. CRMs are internally the liaison point between Business Developers and Operations.

Responsibilities

• Drive operational excellence for assigned accounts.
• Monitor and improve service delivery on all escalation.
• Control monthly performance metrics such KPI, QBR'S and ad-hoc report request.
• Align on customer strategy and priorities, offering continuous improvement and innovation.
• Focus on strategic customer engagement, satisfaction, retention, reactivation and identify opportunities for upselling to meet clients needs (OBCs, Charters, etc.).
• Align with different stakeholders Pricing and Business Developers, to assist on pricing decisions and RFQ/RFP submissions.
• Coordinate incident reports, timelines, and corrective actions with Quality Assurance and Operations.
• Analyze Tableau data to identified potential issues.
• Knowledge of quality assurance and incident management processes.
• Ability to work collaboratively with cross-functional teams.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and projects simultaneously.
• Nice to have: ability to speak Arabic with our MEA stakeholders.

Benefits

If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Sterling + Kuehne+Nagel company pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and a dedicated wellbeing centre. We care for our colleagues (and their immediate family) with an employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental‑health counselling. All of this supports a happier, healthier life.

About Us

Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.