Customer Relationship Manager (CRM) - Sterling

Kuehne + Nagel AS; Staines-upon-Thames; On-site; GBP 35,000 - 45,000; Full time

Job summary

A global logistics provider in Staines-upon-Thames is seeking a Customer Relationship Manager to build relationships and drive operational excellence. This role involves monitoring service delivery, managing performance metrics, and collaborating with cross-functional teams. Ideal candidates will have logistics experience and excellent communication skills. The company offers a comprehensive rewards scheme and a supportive work environment.

Benefits

Pension plan

Route 2 Rewards scheme

Employee assistance program

Qualifications

• Experience in the logistics or supply chain industry.
• Knowledge of quality assurance and incident management processes.
• Ability to work collaboratively with cross-functional teams.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and projects simultaneously.

Responsibilities

• Drive operational excellence for assigned accounts.
• Monitor and improve service delivery on escalations.
• Control monthly performance metrics including KPI and QBRs.
• Assist on pricing decisions and RFQ/RFP submissions.
• Analyze Tableau data to identify potential issues.

Skills

Logistics or supply chain experience

Quality assurance knowledge

Collaboration with cross-functional teams

Excellent communication skills

Project management

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

We're hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team.

Customer Relationship Managers build externally trusting relationships with customers and protect Sterling's brand by maintaining a positive image. CRMs are internally the liaison point between Business Developers and Operations.

How you create impact

• Drive operational excellence for assigned accounts.
• Monitor and improve service delivery on all escalation.
• Control monthly performance metrics such KPI, QBR’S and ad-hoc report request.
• Align on customer strategy and priorities, offering continuous improvement and innovation.
• Focus on strategic customer engagement, satisfaction, retention, reactivation and identify opportunities for upselling to meet clients needs (OBCs, Charters, etc.)
• Align with different stakeholders Pricing and Business Developers, to assist on pricing decisions and RFQ/RFP submissions.
• Coordinate incident reports, timelines, and corrective actions with Quality Assurance and Operations.
• Analyze Tableau data to identified potential issues.

What we would like you to bring

• Experience in the logistics or supply chain industry.
• Knowledge of quality assurance and incident management processes.
• Ability to work collaboratively with cross-functional teams
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and projects simultaneously.

Nice to have: ability to speak Arabic with our MEA stakeholders

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.