Customer Relationship Manager [12 months]

Electricity Supply Board; Belfast; Hybrid; GBP 35,000 - 42,000; Full time

Job summary

A leading energy utility in Northern Ireland is seeking a Customer Relationship Manager to deliver excellent service and achieve sales targets. You will develop relationships with customers and industry stakeholders while working flexibly within the team. The ideal candidate has 2+ years in a customer service role, strong communication skills, and proficiency in Excel. This role offers competitive compensation and opportunities for personal development.

Benefits

Career development through mentoring and training

Opportunity to lead Ireland’s transition to net zero

Generous Pension

Access to staff well-being programmes

Qualifications

• Minimum 2+ years' experience in a customer-facing role.
• Proficient in problem-solving and decision-making.
• Full driving licence is required.

Responsibilities

• Work with the Sales Team to achieve sales growth and retention.
• Develop and manage relationships with customers and stakeholders.
• Deliver timely customer service via multiple communication channels.

Skills

Strong customer service focus

Analysing data

Excellent interpersonal skills

Planning and organising skills

Education

3rd level qualification or equivalent work experience

Tools

Microsoft Excel

Job description

Customer Relationship Manager [12 months]

Vacancy Number: 27536

Category: New Business / Sales

Job Type: Full-time

Position Description

The candidate will work within a dynamic team of dedicated professionals and will be responsible for delivering excellent service to business customers, achieving growth and retention sales targets in respect of retail gas, retail electricity, and including energy services as required.

This role will report to the SMESales & Customer Service Manager and will be based in Swift Square, Santry or Belfast.

Key Responsibilities

• Work as part of a Sales Team to achieve sales growth and retention through delivery of agreed sales objectives/ targets.
• Build and maintain an in-depth knowledge of the operation of the Gas and Electricity and energy services markets in Ireland so as to contribute positively to Electric Ireland’s strategic objectives.
• Develop and manage relationships with customers and other industry stakeholders including brokers, consultants, trade bodies and service providers.
• Manage a customer base through proactive contact including regular visits to customer premises while developing and maintaining an in-depth understanding of customers’ businesses and needs.
• Deliver timely and courteous customer service and communications to customers and stakeholders via phone, email and face to face, in line with company policies, sale & marketing strategy and brand values.
• Issuing electricity and gas sales quotations to customers, assisting with customer retention campaigns and generating customer reports.
• This position entails close working relationships with other areas of the business including Trading, Pricing, Operations, Finance and Marketing in addition to the wider Business Markets area.

Experience and Qualifications

• Either 3rd level qualification or equivalent work experience is essential.
• Minimum 2+ years' experience.
• Strong customer service focus with the ability to work in a fast-paced environment
• Analysing data, problem solving and decision making.
• Excellent planning and organising skills with ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Excel.
• Full driving licence.
• Knowledge of wholesale or retail electricity markets would be an advantage but not essential.
• Excellent interpersonal and written communication skills.

Location

This position will be based in Swift Square, Santry or Belfast.

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor days per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting To

Senior CRM Manager

Why Work with Us?

• Opportunity to lead Ireland’s transition to net zero carbon future
• Career development through mentoring and training
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

€40,100 - €47,200 per annum (depending on experience)

Closing Date

8th December 2025

Your application will be held in reserve for 6 months should you be suitable for the role.

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, [e-mail].

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.