Customer Relationship Manager

HealthJobs4U Ltd; West Hoathly; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading care provider is seeking a Customer Relationship Manager to enhance occupancy in their prestigious care home. This role involves managing enquiries, networking within the local community, and executing sales activities. Ideal candidates should have sales experience, strong communication skills, and be confident in data analysis. Opportunities for career growth in a supportive environment are offered.

Benefits

Competitive salary and commission structure

Retail and leisure discounts

Wellbeing support and Best Doctors Service

Opportunities for career development

Qualifications

• Proven sales and marketing experience, preferably in healthcare.
• Ability to analyze data on Salesforce or similar CRM.
• Self-motivated and target-driven.
• Strong interpersonal and professional qualities.
• Full UK driving license.

Responsibilities

• Manage enquiries to achieve occupancy targets.
• Network within the local community to generate leads.
• Support marketing activities.
• Represent the care home professionally during tours.

Skills

Sales experience

Communication skills

Networking

Data analysis

Microsoft Office proficiency

Tools

Salesforce

Job description

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:

• Attritive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

RESPONSIBILITIES:

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

NEED TO HAVE:

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence

NEED TO DO:

• Represent Barchester and our state of the art home in a friendly and professional manner
• Responsible for all sales activity for the home
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
• Engage with residents and relatives to understand their experience and requirements
• Respond to sales enquiries
• Actively generate leads and identify local marketing opportunities
• Maintain a contacts database

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.