Customer Relationship Manager

Steven Eagell Limited; Milton Keynes; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading automotive dealership in Milton Keynes is seeking a Customer Relationship Manager to enhance customer experiences and drive vehicle sales. You will encourage customers to visit the showroom, set appointments, and promote new and used vehicle options. Ideal candidates exhibit strong communication skills and a focus on targets, with telesales experience being advantageous. The role offers full training, a competitive salary of £45,000 OTE, and various employee benefits.

Benefits

Company pension

Employee discount

On-site parking

Sick pay

Qualifications

• Telesales or automotive experience is a plus.
• Training will be provided for candidates with a willingness to learn.
• Strong customer service orientation and relationship-building skills.

Responsibilities

• Encourage customers to return to the showroom.
• Set appointments and convert leads into sales.
• Promote vehicle options and purchase existing vehicles.

Skills

Confident communication and influencing skills

Driven, target-focused attitude

Positive and professional approach

Rapport-building skills

Telesales experience

Job description

Customer Relationship Manager - Milton Keynes Reference Number - 0123445567567

Working Hours

Benefits

• Company pension
• Employee discount
• On-site parking
• Sick pay

Salary £45,000 OTE

Closing Date 26/12/2025

Customer Relationship Manager

Join Steven Eagell Group, an award-winning leader in the automotive industry, dedicated to delivering exceptional customer experiences across a vast network of dealerships. We foster a culture of excellence, diversity, and professional growth, making us a dynamic place to build your career.

We're looking for a self‑motivated Customer Relationship Manager to contact customers who have visited us or made an enquiry relating to a vehicle purchase.

You’ll build relationships, encourage customers back into the showroom, and maximise opportunities — including buying their current vehicle if they choose not to purchase from us.

What you’ll do:

• Encourage customers back into the showroom or to reconnect with their previous sales executive to continue with their purchase.
• Set appointments and drive strong conversion into vehicle sales.
• Promote New and Used Toyota & Lexus vehicle options.
• Identify opportunities to purchase customers’ existing vehicles where the customer is not buying a car from Steven Eagell.
• Deliver an exceptional customer experience every time.

What you’ll bring:

• Confident communication and influencing skills.
• Driven, target‑focused attitude.
• Positive and professional approach with great rapport‑building.
• Telesales, automotive or customer contact experience is a plus — training provided!
• Bonus earning potential.
• Full training and clear career progression.
• Various employee benefits.
• Work with trusted and world‑leading brands — Toyota & Lexus.

Ready to drive your career forward with Steven Eagell Group?

If you’re passionate about creating positive customer experiences and thrive in a collaborative environment, we’d love to hear from you—apply now and start your journey with us!

Job Type: Full‑time

• Company pension
• On‑site parking
• Sick pay