Customer Relationship Manager

Elis Careers; City Of London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading service provider in the UK is seeking a Customer Relationship Manager to manage client retention and account development. The role involves delivering exceptional customer service and analyzing customer data to identify opportunities. The ideal candidate will have strong relationship management skills and a commitment to sustainability. This position offers competitive compensation in a dynamic workplace.

Qualifications

• Exceptional customer service skills.
• Ability to manage customer relationships effectively.
• Analytical skills related to business development.

Responsibilities

• Manage a portfolio of accounts focusing on retention.
• Analyze business data and handle complaints.
• Develop customer account plans.

Job description

About a career with Elis

Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way.

Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future : connecting us, our clients and our planet.

We are looking to hire a Customer Relationship Manager who will have overall responsibility for retention and development (growth) of existing healthcare customers by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios.

Your Mission at Elis

• The effective management of a portfolio of accounts with a principle aim of customer retention.
• Analyse lost business / complaint management data and implement appropriate action.
• Explore cross selling opportunities where appropriate.
• Develop Customer Account Plans to identify and review future risks and opportunities
• Ensure the Company's growth targets for the customer portfolio are achieved.
• ...