Customer Relationship Manager

ELIS; Brixton; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading international multi-service provider is seeking a Customer Relationship Manager in Brixton. This role involves managing customer accounts, ensuring retention, and delivering exceptional customer service. The ideal candidate will have strong analytical and organizational skills. A driver's license is required. Competitive perks such as 33 days holiday and a company car are offered for career advancement.

Benefits

33 Days Holiday

Company Pension

Employee Assistance Programme

Company Car

Life Assurance

Private Medical

Qualifications

• Ability to listen and influence peer group and team members.
• Attention to detail and ability to analyze data.
• Continuous improvement mindset.
• Strong organizational skills.
• Driver’s license.

Responsibilities

• Manage a portfolio of accounts with focus on customer retention.
• Analyze lost business data and implement actions.
• Develop Customer Account Plans.
• Track customer metrics to predict trends.

Skills

Customer service

Data analysis

Collaboration skills

Organizational skills

Influencing skills

Communication skills

Job description

• Brixton
• Full-time
• Permanent

About a Career With Elis

Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way.

Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.

We are looking to hire a Customer Relationship Manager who will have overall responsibility for retention and development (growth) of existing healthcare customers by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios.

Your Mission at Elis

• The effective management of a portfolio of accounts with a principle aim of customer retention.
• Analyse lost business/complaint management data and implement appropriate action.
• Explore cross selling opportunities where appropriate.
• Develop Customer Account Plans to identify and review future risks and opportunities
• Ensure the Company’s growth targets for the customer portfolio are achieved.
• Select and implement the best approach to win the growth opportunity.
• Act as a lead point of contact for all matters specific to your customers.
• Understand the needs and future requirements of customers through proactive management.
• Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
• Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
• Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
• Review the commercial viability of accounts, recommending improvements or additional services.
• Agree price increases with customers as advised by the Company.
• Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.

What will make you stand out?

• Ability to listen to and influence peer group and department team members.
• Good attention to detail and the ability to analyse data.
• Continuously improve the department and/or team.
• Ability to organise self and others to ensure tasks are carried out in a timely manner.
• Strong collaboration & influencing skills across departments and sites.
• Driver’s license.

What's on offer?

• 33 Days Holiday
• Company Pension
• Employee Assistance Programme
• Company Car
• Life Assurance
• Private Medical

Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able offer, and encourage career growth, and have national coverage to facilitate ambition.

Interested?

Then apply online! Your contact person:

Dominic Frimpong

HR Coordinator

Tel: [e-mail]