Customer Relationship Management Manager

T-Maxx International; Chiswick; On-site; GBP 60,000 - 65,000; Full time

Job summary

T-Maxx International is seeking a CRM Manager to lead after-sales support, CRM platform management, and call centre operations from our London/Chiswick base. The role focuses on building scalable customer processes and driving higher satisfaction across the automotive customer base.

Mid-Senior level professionals with strong CRM experience in automotive-related sectors are encouraged to apply. This full-time position offers growth opportunities within a fast-growing company operating in the UK

Qualifications

• Responsibilities include after-sales complaint handling, CRM platforms management, and call centre oversight.
• Automotive industry experience is highly desirable.
• You will enjoy building structure, improving processes, and driving customer satisfaction at scale.

Responsibilities

• Cover after-sales complaint handling and escalation where necessary.
• Oversee CRM platforms and data quality.
• Lead call centre operations to ensure service levels.

Job description

Customer Relationship Management Manager

We’re partnering with a fast-growing Chinese automotive company to hire a CRM role.

• You will be responsible for covering after-sales complaint handling, CRM platforms, and call centre operations.
• Automotive experience is highly desirable.
• Open to speaking with candidates who enjoy building structure, improving processes, and driving customer satisfaction at scale.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service, Management, and Research

Motor Vehicle Manufacturing

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