Customer Relationship Management Coordinator

Notting Hill Genesis; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Annual leave

Flexible working

Maternity/Paternity pay

Health cash plan

Staff discounts

Interest free loans

Cycle to work

Life Assurance x4

Job summary

Notting Hill Genesis is seeking a CRM Coordinator to support the Performance and Data Manager, monitoring the Sales and Home Ownership Progression CRM – iProperty Cloud. You will take ownership of lead analysis and management, upload development data and act as the first point of contact for CRM queries across the directorate.

You will also support projects, ensure data accuracy, and assist with Power BI reporting and training.

Qualifications

• Experience using D365 CRM systems.
• Experience analysing research data.
• Experience using proprietary property data sources such as Molior, Hometrack, Zoopla, Rightmove, etc.

Responsibilities

• Maintain data governance and quality targets for accurate reporting.
• Record valuation updates on iProperty with the Research & Customer Experience Manager.
• Upload new scheme and property information and ensure prompt updates.
• Validate property values across scheme price lists.
• Coordinate CRM enhancements with stakeholders, including testing and deployment.
• Ensure service charge is up to date on iProperty.
• Manage leads with the Head of Marketing and Performance, cleansing data and providing analysis.
• Support data and analysis for board papers.
• Test and monitor data for new Power BI reports.
• Provide training on iProperty to new team members and answer questions.
• Adhere to NHG policies and health, safety, and financial regulations.

Skills

D365 CRM

Data analysis

Property data sources

Education

A-level with economics, business, maths or statistics

Tools

Microsoft Office

Power BI

Job description

CRM Coordinator, you’ll play a key role in supporting the Performance and Data Manager by monitoring and managing the Sales and Home Ownership Progression CRM, iProperty Cloud. You’ll take ownership of lead analysis and management, monitor property values, upload and maintain development data, and act as the first point of contact for CRM related queries across the directorate. You will also support the Performance and Data Manager on projects. Your work will ensure our systems remain accurate, reliable and aligned with business needs.

How you’ll do it

• Maintain data governance: Ensure monthly data governance and quality targets are met, supporting accurate reporting and decision making.
• Record valuations: Work with the Research & Customer Experience Manager to record valuation updates on iProperty.
• Manage property and sales data: Upload new scheme and property information from Development and ensure updates are recorded promptly.
• Validate data: Check and validate property values across scheme price lists.
• Support CRM enhancements: Liaise with internal and external stakeholders on system and portal integrations and enhancement projects (e.g., Pamwin, Northgate, iProperty Cloud), being involved end-to-end which will include testing and deployment.
• Service charge: Ensure that all service charge is up to date on iProperty.
• Manage leads: Work with the Head of Marketing and Performance to upload leads, cleanse old data and provide analysis where needed.
• Support reporting: Support the Performance and Data Manager with data and analysis for board papers.
• Power BI: Support the Performance and Data Manager in testing and monitoring data for new Power BI reports.
• Training: Provide new members of the team with training on iProperty and be on hand to answer any questions.
• Work safely and responsibly: Follow all NHG and statutory policies, including health and safety and financial regulations.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

You’re a detail‑driven, analytical and highly organised individual who enjoys working with data, systems and processes. You’re confident using CRM platforms, comfortable managing large datasets and able to communicate clearly with colleagues at all levels.

You naturally reflect NHG’s values -Compassionate, Progressive, Dependable, Inclusive and Empowered - and you bring these to life through your approach to collaboration, problem‑solving and continuous improvement. You take pride in accuracy, consistency and supporting others to get the best from our systems.

Essential skills/experience

Professional experience

• Experience using D365 CRM systems.
• Experience analysing research data.
• Experience using proprietary property data sources such as Molior, Hometrack, Zoopla, Rightmove, etc.

Skills

• Advanced IT and systems skills, including strong proficiency in the Microsoft Office suite.
• Excellent verbal and written communication skills with strong attention to detail.
• Confident presenting research methods and findings to stakeholders at all levels.
• Problem solving skills and forward thinking

Qualifications

• Educated to a minimum A‑level standard, with a qualification in economics, business studies, maths or statistics.

Working arrangements

5 days a week. Office days are Tuesday and Thursday, Monday Wednesday and Friday work from home unless the business requires otherwise.

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 2: Successful candidates will be asked to do an assessment

Step 3: Successful candidates will be invited to interview