Customer Relationship Executive (IT Industry)

Concorde Technology Group; Ossett; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in the UK is seeking a Customer Relationship Executive to drive sales and cultivate customer relationships. You will proactively generate leads, manage the sales process, and ensure high levels of customer satisfaction. Ideal candidates will have instinctive sales knowledge and excellent relationship skills. The position offers an industry-matching salary, commission, and comprehensive training opportunities.

Benefits

Industry matching salary

Commission scheme

Pension scheme

Tailored professional development plan

Up to 10 days training per annum

Paid holidays on birthdays

Referral scheme

Qualifications

• Driving licence and use of a car for work.
• Instinctive sales knowledge.
• Excellent relationship skills.
• Entrepreneurial mindset.

Responsibilities

• Proactive generation of own leads within your territory.
• Excellent customer facing skills.
• Ownership of the end-to-end process around the delivery of products & services.
• Ensuring high levels of customer satisfaction.
• Maintaining a high level of knowledge around products and services.

Skills

Sales knowledge

Excellent relationship skills

Proactive lead generation

Customer engagement

Job description

Overview

We are looking for a Customer Relationship Executive with experience selling solutions/products and services to all sectors of the market. Whether you are just starting in the industry or seeking a change in career, we will support you through coaching and training to become a successful member of our existing sales team, shaping the business as it continues to expand. The principal responsibility of the role is to contribute towards different phases of the Sales lifecycle and will be intensely involved in new business development.

Responsibilities

• Proactive generation of own leads within your territory. Most of your business will come from your own activity.
• Proactive follow up of leads generated by our marketing campaigns to supplement own activity.
• Excellent customer facing skills.
• Provision of management information to Line Manager.
• Provision of quotations and Bid response documentation.
• Ownership of the end-to-end process around the delivery of products & services to Concorde Technology Group Customers.
• Increasing the scope of products and services being taken by Concorde Technology Group customers.
• Ensuring the highest levels of customer satisfaction through professional engagement at all times and at all levels within the customer.
• Adherence to all Concorde Technology Group processes and procedures with particular reference to the ISO 9001 and 27001 accreditation.
• Maintaining a high level of knowledge around the products and services offered by Concorde Technology Group.
• Maintaining a high level of knowledge of the general IT marketplace and the specific marketplace within which the named customer operates.
• Maintaining up-to-date records of all activities with regard to the named customers, including (but not limited to) completion of customer records on the Concorde Technology Group internal CRM sales tool.
• Demonstrating an understanding of the IT market and a strong interest in sales, preferably in the IT sector.

Requirements / Qualifications

• Driving licence and use of a car for work.
• Instinctive sales knowledge.
• Excellent relationship skills.
• Entrepreneurial mindset.

Benefits & About Concorde Technology Group

• An industry matching salary.
• Commission scheme.
• Pension scheme.
• A tailored professional and personal ongoing development plan.
• Receive up to 10 days training per annum, relevant to your position.
• Take part in our regular events and activities outside of work.
• Birthdays off as a paid holiday.
• Referral scheme for bringing superstars to the business.
• A career at Concorde means providing you with the tools and support needed to be successful, including the latest in system automation technology, weekly campaigns, holidays, prizes, and team incentives.
• We invest heavily in our teams, culture, environment, and values and continue to develop and promote talent from within.