Customer Relationship Assistant

ICS; Birmingham; On-site; GBP 26,000; Full time

Job summary

A multi-service provider is seeking a Customer Relationship Assistant at their Birmingham site. You will deliver exceptional customer service, support account managers, and strengthen client relationships. The role requires excellent communication and organisational skills, with a focus on customer interactions and business support. Competitive salary and opportunities for training and development are offered.

Benefits

29 Days Holiday

Employee Assistance Programme

On-site Parking

Clear career progression

Ongoing training and development opportunities

Qualifications

• Experience in sales, service management, or administration is desirable.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Serve as the dedicated point of contact for complex or at-risk customers.
• Manage direct communications from key customers efficiently.
• Support account management activity including meeting preparation.
• Provide accurate financial reporting and contribute to business reviews.

Skills

Strong customer service skills

Excellent communication skills

Highly proficient in Microsoft Office

Analytical abilities

Organisational abilities

Tools

Microsoft Excel

Microsoft Dynamics

Job description

About a career with Elis

Elis is an international multi-service provider offering textile hygiene and facility services solutions. With over 50000 employees across 29 countries we provide essential sustainable services to the industrial hospitality healthcare and commercial sectors.

In the Industrial & Commercial Services (ICS) division we specialise in innovative circular solutions supplying workwear hygiene products washroom services and industrial wipers through a reliable rental model that reduces waste and supports our customers operational efficiency.

Your Mission at Elis

We’re looking for a Customer Relationship Assistant to join our ICS team at our Birmingham site to deliver exceptional customer service while supporting Account Managers and Customer Service Manager in strengthening client relationships and driving continuous improvement.

This is a varied rewarding role ideal for someone with strong communication organisation and analytical skills.

Serve as the dedicated point of contact for complex or at‑risk customers helping rebuild and strengthen partnerships.

Manage all direct communications (email phone) from key customers efficiently and professionally.

Collate and relay feedback from Drivers and On‑Premise Delivery teams to Account Managers.

Support account management activity including meeting preparation, reporting and analysis of service issues and risks.

Prepare quotations (CARs) contractual documentation and ensure timely follow‑up of actions.

Contribute to revenue generation activities by coordinating with Operations and Service teams and maintaining regular reporting.

Analyse lost business and complaint data to identify service trends and improvement areas.

Provide accurate financial reporting and contribute to business reviews with General Managers.

Offer training coaching and subject matter support to colleagues when required.

Work collaboratively on projects that drive service and process improvements across the ICS division.

What will make you stand out

• Strong customer service and relationship‑building skills.
• Excellent communication skills (verbal and written).
• Highly proficient in Microsoft Office (especially Excel) and Microsoft Dynamics.
• Attention to detail with strong analytical and organisational abilities.
• Ability to work independently, manage multiple priorities and meet deadlines.
• Experience in sales service management or administration is desirable.
• Previous people management experience is advantageous.

Whats on offer

• 29 Days Holiday
• Employee Assistance Programme
• On‑site Parking
• Clear career progression within a multinational organisation
• Ongoing training and development opportunities
• Be part of a company committed to sustainability and the circular economy
• A supportive team environment where your ideas and contributions matter

Salary: circa £26,000 per annum

Employment Type: Full‑Time

Vacancy: 1

Yearly Salary: £26,000 – £26,000

Contact: Anna Nudds, ICS – HR Business Partner