Customer Relationship Advisor: In-Branch & Virtual

Skipton Building Society; Northwich; On-site; GBP 27,000; Full time

Job summary

A reputable financial institution in Northwich is seeking a passionate Customer Relationship Consultant to engage with customers, providing exceptional service and support for their financial goals. The role involves conducting appointments, identifying customer needs, and promoting relevant products. The successful candidate will enjoy a supportive environment with a salary of £26,750 per annum and various benefits including a bonus scheme, generous annual leave, and a commitment to personal development.

Benefits

Annual discretionary bonus scheme

25 days annual leave + bank holidays

Holiday trading scheme

Employer pension contributions

Employee Assistance Programme

Three paid volunteering days annually

Colleague discount schemes

Private medical insurance

Qualifications

• Experience in customer-facing roles in any industry.
• Ability to adapt and react quickly in a busy environment.
• Passion for delivering exceptional service.

Responsibilities

• Engaging and understanding customer needs through conversations.
• Acting as the first point of contact for customers in branch.
• Conducting customer appointments face to face or virtually.
• Proactively contacting customers to discuss their needs.
• Educating customers on products and services.

Skills

Customer service experience

Effective communication

Time management

Teamwork

Job description

A reputable financial institution in Northwich is seeking a passionate Customer Relationship Consultant to engage with customers, providing exceptional service and support for their financial goals. The role involves conducting appointments, identifying customer needs, and promoting relevant products. The successful candidate will enjoy a supportive environment with a salary of £26,750 per annum and various benefits including a bonus scheme, generous annual leave, and a commitment to personal development.