Customer Relations Team Leader

Haulfryn - South; Highweek; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading holiday park operator in the UK is looking for a Customer Relations Team Leader at Finlake Holiday Park. This full-time position requires proven team leadership experience, strong customer service skills, and the ability to address complaints professionally. Join a company with 90 years of family values and a commitment to sustainability, and enjoy competitive salary and benefits. Apply today to be part of our community-focused team!

Benefits

Competitive Salary

Discounted Meals

30 Days Holiday

Company Sick Pay

Pension Scheme

Life Assurance

Continuous Training & Development

Qualifications

• Proven experience leading a team in a customer-facing environment.
• Strong self-motivation and ability to work independently.
• Excellent organizational and interpersonal skills.

Responsibilities

• Oversee the running of the Customer Relations team.
• Manage resolution of customer complaints.
• Monitor feedback channels like TripAdvisor.

Skills

Team leadership

Customer service

Interpersonal skills

Organizational skills

Communication skills

Proficiency in Microsoft Excel

Social media management

Job description

Job Overview

Join Our Team at Finlake Holiday Park!

Location : Finlake Holiday Park, TQ13 0EJ

Salary : £30,817.80

Hours : Full-time, 45 hours per week

Job Type : Permanent

Are you an experienced team leader with a passion for customer care and community engagement? At Haulfryn, we’re proud to offer exceptional holiday experiences—and we’re looking for a Customer Relations Team Leader to help us deliver outstanding service to our holiday homeowners and guests.

This is a fantastic opportunity to lead a dedicated team and bring our moments of joy to life on park, online, and beyond.

Why Join Us?

We believe in rewarding your hard work with a supportive and inspiring environment. Here’s what we offer :

• Competitive Salary
• Discounted Meals at on-site restaurants
• 30 Days Holiday (including bank holidays), increasing to 35 days with service (pro-rata for part‑time)
• Company Sick Pay
• Pension Scheme
• Life Assurance
• Continuous Training & Development Opportunities
• Be part of a company with 90 years of family values and a commitment to sustainability

What You’ll Do

• Oversee the day‑to‑day running of the Customer Relations team, ensuring excellent service at all times.
• Manage the resolution of customer complaints, making sure feedback is addressed with care and professionalism.
• Monitor feedback channels such as TripAdvisor and collate complaint data to drive improvements.
• Supervise the sublet team, helping to maximise revenue for owners.
• Take responsibility for communications to owners, including through social media platforms.
• Support the organization of owner events, creating a sense of community and loyalty.
• Ensure a smooth transition for new owners joining the park.
• Deputise for the Customer Relations Manager when needed.
• Lead and support the reception team, contributing to the overall success of front‑of‑house operations.

Who We’re Looking For

• Proven experience leading a team, ideally within a customer‑facing environment.
• Strong self‑motivation and the ability to work independently.
• Excellent organisational and interpersonal skills.
• A confident, thoughtful approach to both customer conversations and internal communications.
• Clear, professional communication style — both verbal and written.
• Confidence in using Microsoft Excel, Word, PowerPoint, and managing content across social media platforms.

Desirable Attributes

• Brings customer relations experience with a real passion for communication.
• Has a keen eye for detail and a talent for storytelling — especially when sharing our moments of joy.
• Can listen actively and interpret feedback effectively.
• Feels comfortable working with the local community, building long‑term relationships.
• Is able to plan and structure internal and external communications across the resort.

Why Choose Haulfryn?

With 90 years of expertise, we’re proud to be one of the UK’s leading holiday park operators. What sets us apart?

• Exceptional Locations: Work in a place that inspires.
• Family Values: Join a supportive, community‑focused team.
• Nurturing Nature: Sustainability is at the heart of what we do.

If you’re ready to lead with care, confidence, and a community‑first mindset—we’d love to hear from you.

Apply today to start your journey with Haulfryn at Finlake Holiday Park!

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.