Customer Relations Representative (Remote)

Twine; United Kingdom; Remote; GBP 30,000 - 40,000; Part time

Job summary

A leading freelance marketplace is seeking a part-time remote Customer Relations Representative. You will be the primary contact for customers, addressing inquiries and resolving issues promptly. The ideal candidate has a Bachelor's degree, fluency in English, and experience in customer service within the software industry. This role emphasizes communication skills and a proactive mindset to maintain customer satisfaction.

Qualifications

• Fluency in English, both written and spoken.
• Proven ability to work independently in a remote setting.
• Experience in customer service, preferably in software development.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Resolve customer issues effectively.
• Document customer interactions to improve services.

Skills

Fluency in English

Strong interpersonal skills

Proactive problem-solving attitude

Detail-oriented

Education

Bachelor’s degree

Tools

Support ticketing systems

CRM tools

Job description

Customer Relations Representative (Remote)

Join a dynamic software development environment as a part‑time remote Customer Relations Representative. In this role, you will be the primary point of contact for customers, ensuring their inquiries are addressed promptly and their issues are resolved efficiently. You will play a key part in maintaining high levels of customer satisfaction and supporting the continuous improvement of products and services. This position is ideal for individuals who excel in communication, thrive in remote settings, and have a keen interest in the software industry.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Resolve customer issues, escalating complex cases as needed
• Document customer interactions and feedback to inform product and service improvements
• Maintain accurate records of support cases and resolutions
• Collaborate with internal teams to address recurring issues and enhance customer experience
• Proactively follow up with customers to ensure satisfaction and gather additional feedback
• Stay updated on company products, services, and industry trends

Skills and Requirements

• Bachelor’s degree required
• Fluency in English, both written and spoken
• Strong interpersonal and communication skills
• Proven ability to work independently and manage time effectively in a remote setting
• Experience in customer service, preferably within the software development or IT sector
• Familiarity with support ticketing systems and CRM tools is advantageous
• Detail‑oriented with strong organizational skills
• Ability to handle sensitive information with discretion
• Proactive problem‑solving attitude and a commitment to delivering excellent service

About Twine

Twine is a leading freelance marketplace connecting top freelancers, consultants, and contractors with companies needing creative and tech expertise. Trusted by Fortune 500 companies and innovative startups alike, Twine enables companies to scale their teams globally.

Our Mission

Twine's mission is to empower creators and businesses to thrive in an AI‑driven, freelance‑first world.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

General Business; Industries: Software Development