Customer Relations Manager - Luxury Care

Gilbert Meher Ltd; City Of London; On-site; GBP 60,000 - 100,000; Full time

Job summary

A leading luxury care provider in London seeks a Sales Consultant to drive occupancy and revenue by acquiring new members for premium care services. The ideal candidate has over 2 years of sales experience, excels in communication, and possesses a customer service background. This position offers a competitive salary, OTE, and opportunities for career advancement.

Benefits

Competitive salary

Performance-based bonuses

Career advancement opportunities

Qualifications

• Demonstrable experience with membership property or relevant customer service role.
• Ability to adapt to shifting priorities and timelines.
• Experience in a hospitality or subscription business is a plus.

Responsibilities

• Build occupancy and revenue through new member acquisition.
• Manage the entire moving process from inquiry to move-in.
• Ensure positive move-in experiences for new residents.
• Collaborate with local businesses for networking events.
• Promote the Home and its events with marketing.
• Responsible for ongoing sales management and lead generation.

Skills

Excellent presentation skills

Verbal communication skills

Dynamic and flexible teamwork

Customer service orientation

Education

2+ years of sales experience

Knowledge of luxury care sector

Job description

Overview

Job Title: Sales Consultant - Luxury Care
Location: London
Salary: circa 60k per annum with OTE of 100k per annum

Reporting into the Head of Sales, you will be responsible for building occupancy and revenue through the acquisition of new members for day care, residential care and respite care across a portfolio of premium locations in Central London. Likely to be from a luxury real estate or premium membership services background, you will be the primary contact, brand ambassador and initial point of contact for the company.

Key Responsibilities

• Ensure the upkeep and presentation of show suites in the Home.
• Manage the whole moving process from enquiry through to move in.
• Ensure a positive and successful move-in experience for the new residents.
• Work with local businesses to arrange networking events.
• Work with marketing team to continue to promote the Home and events.
• This role will require spending in our homes, working closely with our membership and member activity teams.
• Responsible for ongoing sales management and lead generation.
• Assist the other Care Homes when required.

Requirements

• Demonstrable experience with membership property or relevant customer service role.
• Excellent presentation and verbal communication skills with an acute eye for detail.
• Dynamic, flexible, collaborative and proactive; a team player who can positively and productively tackle strategic initiatives and immediate business needs, whilst always putting the member and the customer at the heart of what we do.
• A natural inclination for positivity, teamwork and collaboration.
• Can adapt to shifting priorities, demands and timelines.
• Experience and background in a hospitality or subscription business is a plus.
• This role may require working beyond normal office hours, including some nights and weekends supporting member events.
• Demonstrable month-on-month occupancy growth.

Qualifications

• Minimum of 2 years of relevant experience in sales leadership.
• Knowledge of the high-net-worth market and an understanding of the luxury care sector is advantageous.

Benefits

• Competitive salary and tailored performance-based bonuses.
• Opportunities for career advancement in a rapidly growing luxury care provider.

If you are interested please apply for the role or contact Corrie Keable on (url removed).