Customer Relations Manager

Maria Mallaband Care Group; Worksop; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care provider in Worksop is seeking a Customer Relations Manager to enhance sales of care home beds through community engagement. The ideal candidate will have excellent communication skills and a strong commercial background, with a focus on lead generation and sales success. Responsibilities include managing sales activities, supporting customer inquiries, and developing marketing strategies. The position offers a range of benefits including health, pension, and flexible working options.

Benefits

Simply Health cashback program

Benefits platform with multiple retailer discounts

Pension Scheme with Nest

28 days holiday

Flexible working patterns

Discounted gym membership

Qualifications

• Demonstrable successful sales record.
• Previous experience in social care is desirable but not essential.

Responsibilities

• Plan and manage sales activities to achieve sales targets.
• Support home visits during enquiry processes.
• Track enquiries from initial contact to final decision.
• Encourage conversions of enquiries and liaise with Finance team.
• Raise care home awareness through community networking.

Skills

Excellent communication skills

Strong commercial background with experience in lead generation

Ability to develop and nurture relationships

Ability to work against targets and deadlines

Job description

Customer Relations Manager

We are excited to be recruiting for a Customer Relations Manager to join our Sales & Marketing team,
The Customer Relations Manager will carry outdirect sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with agreed business development plans and targets.
This is a great opportunity for a commercially minded professional looking to represent one of our establishments with the local community.

Main responsibilities:

• Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.
• Support home visits during the initial stages of the enquiry process.
• Effectively track enquiry/referrals from initial contact through to final decision.
• Encourage a permanent conversion of enquiries and liaise with the Finance team to insure Income Processing is updated.
• Activity reporting to the Home Manager and Regional Director as agreed.
• Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.
• Raising care home awareness through local community networking and marketing activities to agreed budgets and timescales.
• Support the creation of marketing collateral.
• Attend and carry out presentations at external customer meetings and internal meetings with other company functions.

Knowledge and experience:

• Excellent communication skills
• Strong commercial background with experience in lead generation
• Demonstrable successful salesrecord
• Ability to develop and nurture relationships with customers and key internal/external stakeholders
• Ability to work against targets and deadlines
• Previous experience in social care highly desirable but not essential

Benefits:

At MMCG we offer a variety of benefits, including:

Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*

Benefits platform – discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts

Vectis Card – instant discount card

Pension Scheme with Nest

Personal car leases via salary sacrifice*/**

28days holiday

Holiday Flex – purchase additional holiday**

Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment

Flexible working patterns

Cycle to work scheme*/**

Service recognition

Training support and development opportunities

Employee Assistance Programme

Wellbeing support

Discounted gym membership

Eligible for a Blue Light Card

Subsidised BHSF Sick Pay Cover

BHSF, Life Cover, Cancer Cover, Personal Accident Cover

Free The Company Shop membership

Free Will Service

Concerts for Carers

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

If this sounds like the opportunity for you and you would like to work for a forward-thinking, empowering employer, apply now to send your details to our Talent team!