Customer Relations Manager

Hamberley Care Homes; Reading; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent care home provider in Reading is seeking a Customer Relations Manager. In this role, you will lead local networking, enhance occupancy, and maintain relationships with referral sources. The ideal candidate has experience in sales within healthcare, excellent stakeholder skills, and a proactive approach. Join a team that values creativity and collaboration while supporting the well-being of residents.

Benefits

Competitive salary and benefits package

Access to high street discounts

Workplace pension

Free onsite parking

Unlimited Refer a Friend Bonus

Employee Assistance Programme

Qualifications

• Demonstrable experience in a similar sales role, preferably in healthcare.
• Ability to work with various stakeholders at all levels.
• Proactive, flexible, and adaptable personality.

Responsibilities

• Manage sales enquiries to maximize occupancy.
• Host prospective customer visits and conduct follow-ups.
• Support the marketing strategy for the sales team.
• Promote the care home within the local community.
• Ensure budgetary controls and prepare sales reports.
• Act as an ambassador for the brand.

Skills

Sales and Customer service experience

Engaging stakeholder relationship skills

Experience working with multidisciplinary teams

Decisive and self-motivated

Job description

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We're seeking a Customer Relations Manager to help us achieve our goals.

AT Thames Wood House, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Lead will ensure that occupancy and average weekly fee rates are met in line with budget expectations.

Joining us at Thames Wood House, our luxury care home that provides residential and dementia care for older people, you'll be part of a team that is genuinely passionate about the health and well‑being of our residents.

We offer our colleagues:

• Competitive salary and benefits package including bonus / commission.
• A supportive and collaborative working environment
• Access to high street discounts via our mobile friendly HapiApp benefits platform
• Workplace pension
• Free onsite parking available
• Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply*
• Employee Assistance Programme, occupational health support and wellbeing services

What you'll be doing:

We're looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.

• Manage sales enquiries to maximise sales and occupancy of the care home.
• Host prospective customer visits, complete follow up calls, identifying key referral groups.
• Support the development of the marketing strategy to support the Group Sales Team.
• Develop and maintain a high profile within the local community to promote the care home.
• Maximise profit performance of sales to meet or exceed targets.
• Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
• Above all, you'll be an ambassador of our brand and always show courtesy and respect to residents and relatives.

Could you be part of our team?

The successful applicant will have:

• Possess demonstrable experience working in a similar sales role, with healthcare industry experience.
• Sales and Customer service experience is essential in a face to face or business to customer capacity.
• Engaging stakeholder relationship skills
• Experience working with multidisciplinary teams to support project delivery.
• Be decisive, self‑motivated, proactive, flexible, and adaptable.

Join us at Wargrave's most stunning care home

Thames Wood House is a luxurious care home in Wargrave, part of the award‑winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on‑site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5‑star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!