Customer Relations Manager

Crystal Care Group South East; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent care provider is seeking an experienced Customer Relations Manager to join their team at Copperfield Court. The role involves promoting services, maintaining relationships with potential residents and their families, and enhancing the care home's visibility through community events and social media. Ideal candidates will possess excellent communication skills, thrive in a fast-paced environment, and be committed to delivering exceptional care. Monday to Friday, 40 hours per week.

Qualifications

• Ability to build professional relationships with prospective residents and families.
• Experience in a fast-paced environment with a proven track record of delivering results.

Responsibilities

• Maintain updated mailing list of potential customers.
• Elevate the care home's profile via social media.
• Generate quality enquiries through community engagement.
• Host and attend local events to promote the care home.
• Conduct home tours and train team members.
• Nurture enquiries from initial contact to final decision.
• Support conversion of respite residents.

Skills

Effective communication

Exceptional interpersonal skills

Teamwork

Job description

Who are we?

Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team.

We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.

The Role

Crystal Care Collection is delighted to announce an exciting opportunity for an experienced Customer Relations Manager to join our team at Copperfield Court. As we continue to expand and innovate in the Care sector, we're seeking an individual who is passionate about promoting our services, enhancing brand visibility and fostering strong relationships with our target audience.

Key Responsibilities

• Keep an updated mailing list of potential customers and regularly engage them through newsletters and digital marketing platforms.
• Elevate the care home's profile using social media, care home reviews, and by sharing stories with the PR team.
• Generate quality enquiries through community engagement, build a robust network of professional contacts, and maintain regular communication.
• Support the local community by hosting events at the home and attending local events to promote the care home.
• Ensure showrooms reflect the luxurious home environment by keeping them available and presentable.
• Serve as the main contact for all new potential residents and their families during show rounds, offering guidance and support. Train team members to confidently conduct home tours during weekends and evenings.
• Foster positive and trusting relationships with enquiries by understanding their needs and addressing any concerns.
• Nurture each enquiry from initial contact to final decision, ensuring the CRM system is updated and provides a detailed overview of the customer journey.
• Use a Marketing Plan to demonstrate support for achieving occupancy targets.
• Respond to all enquiries promptly, manage the central enquiry inbox and phone, and train team members to uphold high standards of call handling.
• Support the conversion of respite residents by maintaining relationships and contact with residents and their families.

Who are we looking for?

The successful Customer Relations Manager will have effective communication and exceptional interpersonal skills. It's essential to build professional relationships with prospective residents, families, suppliers, and professionals. Teamwork is crucial, with members aligning with and supporting the company's values of compassion, thoughtfulness, integrity, and excellence at all times.

Are you someone who thrives in a fast-paced environment, is eager to take on new challenges, and has a track record of delivering results? If you're ready to make a meaningful impact and contribute to the success of our mission in providing exceptional care, we encourage you to apply for this exciting opportunity with Crystal Care Collection.

Hours of work

Monday to Friday, 09:00-17:00, which equates to 40 hours per week.

Place of work

Copperfield Court, Broadstairs, Kent.