Customer Relations Manager

Care UK Plc; Ferndown; On-site; GBP 60,000 - 80,000; Full time

Job summary

A private care company in Ferndown is seeking a Customer Relations Manager to enhance community relationships and drive care home occupancy. The ideal candidate will have a consultative sales approach and a strong focus on customer service. This position offers a competitive salary, a supportive team environment, and the chance to make a meaningful impact on residents' lives.

Benefits

Competitive salary

Commission structure

Comprehensive benefits package

Meaningful impact on residents' lives

Responsibilities

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events.
• Communicate accurate information to prospective clients.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings.

Skills

Consultative sales approach

Self-motivated

Customer service oriented

Highly organised

Flexible

Collaborative

Job description

Care Home Based
Full time

We have an exciting new role for a Customer Relations Manager based at Newbury Grove care home in Newbury. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Scarlet House through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Key Responsibilities:

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about our facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

What We're Looking For:

• Consultative sales approach
• Self-motivated, flexible, and enthusiastic.
• Collaborative, sharing ideas and information.
• Highly organised, managing multiple priorities.
• Customer service oriented.

Why Join Care UK?

• Dynamic, growing organisation dedicated to outstanding care.
• Supportive, inclusive team environment.
• Competitive salary and commission structure alongside a comprehensive benefits package.
• Make a meaningful impact on residents’ lives.

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us:

Care UK is an award-winning private care company with over 165 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.