Customer Relations Manager

Hertfordshire; England; On-site; GBP 36,000; Full time

Job summary

A family-owned care provider in Hertfordshire seeks a Dual Site Customer Relations Manager to support families navigating care choices. This role demands excellent communication, local knowledge, and the ability to manage tasks across two care homes effectively. With a competitive salary of £36,000 and performance bonus potential, you will play an essential role in delivering high-quality care and fostering community connections. Full training and ongoing support will empower you to make a meaningful impact in this vital area.

Benefits

Competitive salary

Full training and ongoing support

Performance-related bonus

Qualifications

• Experience in sales, customer service, or family liaison roles, preferably in the care sector.
• Excellent communication skills with a warm and professional manner.
• Comfortable managing a dual-site schedule.

Responsibilities

• Be the first point of contact for families, providing expert guidance.
• Build strong local knowledge to connect families to the care they need.
• Conduct engaging, personalized tours of each home.

Skills

Excellent communication

Strong local knowledge of Hertfordshire

Sales and customer service experience

Highly organized

IT literate

Self-motivated

Tools

CRM systems

Job description

Customer Relations Manager

Sales & Marketing - Hertfordshire

Contract : Full Time

Salary : £36,000 Per Annum

Shift type : Days

Contracted hours : 40

Dual Site Customer Relations Manager | Hertfordshire | 40 hours per week | £36,000 per annum + bonus

Are you a personable, high-energy professional with a talent for building relationships? Do you enjoy helping people make important decisions while providing reassurance, clarity, and empathy?

We’re looking for a Dual Site Customer Relations Manager to cover two care homes in Hertfordshire : White House in Letchworth Garden City and Penrose Court in Biggleswade. With roughly 11 miles between the sites, you’ll split your time equally, ensuring each home offers a welcoming, informative, and supportive experience for families seeking care for their loved ones.

Locations covered : White House care home in Letchworth Garden City SG6 1QL & Penrose Court care home in Biggleswade SG18 8UA

Reporting to : Regional Director

What You’ll Be Doing :

• Be the first point of contact for families, providing expert guidance with warmth and professionalism.
• Build strong local knowledge and networks to connect families to the care they need.
• Conduct engaging, personalised tours of each home, showcasing services, facilities, and community.
• Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
• Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
• Support marketing initiatives, community engagement, and local partnerships to raise awareness of both homes.
• Track and manage enquiries effectively, providing insights to improve conversion and service delivery.

Why join us :

This role is more than just a customer-facing position it’s a chance to genuinely support families at one of the most important moments in their lives. You’ll join a supportive, values-led team with a competitive salary of £36,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across two communities allows you to make a wider impact.

What we’re looking for :

• Excellent communicator with a warm, confident, and professional manner.
• Strong local knowledge of Hertfordshire, ideally with established networks.
• Experience in sales, customer service, or family liaison roles; care sector experience is advantageous.
• Highly organised, proactive, and comfortable managing a dual-site schedule.
• IT literate and confident using CRM systems and reporting dashboards.
• Self-motivated, energetic, and driven to deliver results.
• All appointments are subject to an enhanced DBS check.

About us :

You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you.

We believe in delivering care to the highest standard, and our five core values guide everything we do : Trust | Respect | Passion | Kindness | Inclusivity.

These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference.

Make first impressions count and guide families with confidence.

Apply today to become our Dual Site Customer Relations Manager in Hertfordshire.