Customer Relations Manager

Sanders Senior Living; East Midlands; On-site; GBP 40,000; Full time

Job summary

A luxury care home provider is seeking a Customer Relations Manager in East Midlands to oversee sales and implement marketing strategies. The ideal candidate should have a strong sales background, excellent communication skills, and a passion for community engagement. This role offers a competitive salary and various benefits, including additional training and development opportunities.

Benefits

28 days Paid Holiday

Pension Scheme

Discount card for travel and leisure

Employee Assistance Scheme

Free DBS Check and uniform

Funding towards NVQ Level 1 and 2

Opportunities for career progression

Free on-site parking

Employee of the Month awards

Qualifications

• Strong background in sales and business development, preferably within the care industry.
• Dedication to providing exceptional service and a collaborative spirit.
• Ability to establish and nurture valuable relationships with residents and the community.

Responsibilities

• Oversee the sale of self-funding beds and achieve occupancy targets.
• Devise and implement marketing strategies for the home.
• Lead marketing events and promote engagement within the community.

Skills

Sales and business development

Strong communication skills

Relationship building

Exceptional service delivery

Job description

Customer Relations Manager

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Care Home : Graysford Hall

Hours per week : 40 hours per week

Salary : £40,000 per annum plus commission.

About the role

We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager.

The successful Customer Relations Manager will have overall responsibility for the sale of self‑funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self‑funding clients and their families is of the highest quality and seamless move‑ins are achieved on date.

Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.

Benefits of working with Sanders Senior Living

• 28 days Paid Holiday
• Pension Scheme
• Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
• Employee Assistance Scheme that is also available to immediate family members
• Comprehensive induction and ongoing, paid training
• Free DBS Check and uniform
• Funding and support towards obtaining NVQ Level 1 and 2 in Health and Social Care
• Opportunities to progress your career within the company
• Free, on‑site parking
• Employee of the Month awards

About you

We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top‑notch service are also key attributes we are looking for in potential candidates.

About Sanders Senior Living

Sanders Senior Living is a luxury care home group with state‑of‑the‑art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference.

Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e‑training programmes at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.

All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.

You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.