Customer Relations Executive (part-time role)

Serenity Holidays; Whiteley; On-site; GBP 20,000 - 30,000; Part time

Job summary

A specialist tour operator in the UK is seeking a part-time Customer Relations Executive to deliver exceptional customer service. This role involves handling customer feedback, resolving complaints, and working collaboratively to support clients. Strong communication skills and experience in customer service are essential, alongside proficiency in Microsoft Office. The position offers competitive pro-rata salary and generous holiday allowance.

Benefits

Competitive pro‑rata salary

22 days holiday (pro‑rata)

Pension scheme & life insurance

Staff holiday discounts

Childcare & Cycle to Work schemes

Qualifications

• Proven experience in a customer service role is essential.
• Experience in a similar customer relations role is ideal.
• Travel industry background is a plus.

Responsibilities

• Handle customer feedback with empathy and professionalism.
• Respond to feedback via multiple channels.
• Investigate complaints with suppliers and report performance issues.

Skills

Excellent written and verbal communication skills

Strong attention to detail and time management

Confidence working independently and collaboratively

Tools

Microsoft Word

Excel

Outlook

Job description

Part‑Time Customer Relations Executive

Location: On‑site at Solent Business Park, Whiteley, Fareham

Hours: 22/week | Monday, Tuesday & Friday

Serenity Holidays is a specialist tour operator offering quality holidays to The Gambia, Senegal, Cape Verde, Goa, Corsica, and Sardinia. We’re looking for an experienced letter writer, confident, and empathetic Customer Relations Executive to join our friendly team and help us deliver exceptional customer service.

What You’ll Be Doing

You’ll be handling customer feedback with empathy and professionalism, resolving complaints, listening and supporting our customers during their holiday and once they return.

Key responsibilities

• Respond to feedback via phone, email, letter, SMS, social media & review platforms
• Investigate complaints with suppliers, resort teams & internal departments
• Support health & safety standards and report product performance issues
• Assist with booking‑related admin tasks
• Keep customers informed via our in‑house system
• Attend training and familiarisation trips when needed

Who You Are

You’re a strong and calm communicator with proven experience in a customer service role.

Essentially, you’ll bring

• Excellent written and verbal communication skills
• Strong attention to detail and time management
• Confidence working independently and collaboratively
• Proficiency in Microsoft Word, Excel & Outlook

Ideally you’ll have

• Experience in a similar customer relations role
• Travel industry background

What We Offer

• Competitive pro‑rata salary
• 22 days holiday (pro‑rata), increasing with service
• Pension scheme & life insurance
• Staff holiday discounts
• Childcare & Cycle to Work schemes